Program Manager – AI Governance

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the development, implementation, and continuous management of the AI Governance Program for the First American Lender division.

• Utilize the MISMO FRAME as the central framework for AI governance.

• Manage and uphold the AI governance operating model, which includes defining roles, responsibilities, decision-making rights, forums, approval authorities, escalation paths, exceptions, and documentation.

• Create and manage the AI use-case lifecycle from initial intake and inventory to risk classification, assessment, approval, monitoring, reassessment, and retirement.

• Keep an updated inventory of internally developed, third-party, and embedded AI systems and use cases.

• Formulate and sustain an AI risk-tiering methodology.

• Facilitate reviews and independent challenges involving Legal, Compliance, Fair Lending, Privacy, Information Security, Data Governance, Enterprise Risk, Model Risk, Vendor Management, and other control functions.

• Define specific control requirements for AI and ensure that controls are designed, documented, implemented, evidenced, and monitored effectively.

• Lead governance for third-party AI related to mortgages and set up due diligence, contractual obligations, change notifications, oversight, and evidence requirements.

• Develop, analyze, and communicate AI governance KPIs and KRIs to senior management and governance committees.

• Keep abreast of regulatory expectations, industry practices, mortgage industry standards, and internal risk requirements.

• Ensure audit, examination, and customer readiness through traceable governance documentation.

• Provide subject matter expertise in AI governance to both business and technology stakeholders.

• Collaborate with business and technology teams, offering independent challenges and escalating noncompliant AI use cases.

⛳️ Requirements

• Bachelor’s degree in business, risk management, information systems, technology, data science, finance, law, or a related field, or equivalent relevant experience.

• 8-10 years of program management experience in areas such as enterprise governance, technology risk, operational risk, compliance, model risk, IT governance, audit, data governance, responsible AI, or a similar control function.

• Proven experience in designing or managing governance programs.

• Background in establishing governance structures, policies, risk-assessment methodologies, control frameworks, issue-management processes, and executive reporting within a regulated setting.

• Experience in residential mortgage lending, mortgage servicing/subservicing, financial services, or other highly regulated consumer-finance sectors is strongly preferred.

• A solid understanding of artificial intelligence and machine-learning technologies sufficient to evaluate governance implications and challenge stakeholders effectively.

• Familiarity with applying AI, model-risk, technology-risk, data-governance, privacy, or other relevant risk-management frameworks is preferred.

• Exceptional written and verbal communication skills.

• Capabilities in program structure and operating model development.

• Ability to translate policies and frameworks into repeatable, auditable processes and controls.

• Proficiency in establishing support and consensus among senior leaders and cross-functional stakeholders.

• Working knowledge of generative AI, AI agents, training and inference concepts, model inputs and outputs, grounding, hallucination, explainability, human oversight, data lineage, model drift, and monitoring.

• Ability to provide independent challenges, make risk-based recommendations, and escalate issues as necessary.

• Strong organizational and documentation skills.

• Excellent interpersonal, relationship-building, facilitation, and presentation abilities.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k

• PTO/paid sick leave

• Employee stock purchase plan

• Inclusive workplace culture

• Equal opportunity employment