Program Director, Hospital IT Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the provision of hospital IT managed services throughout Superlanet's healthcare client portfolio, guaranteeing operational excellence and outstanding client satisfaction.

• Ensure the quality, efficiency, and uniformity of managed IT services across all client interactions.

• Cultivate trusted relationships with CIOs, IT executives, and operational leaders, acting as a strategic advisor for the delivery of managed services.

• Ensure adherence to service level agreements, track key performance indicators, and implement corrective measures when performance expectations fall short.

• Manage the onboarding process for new managed services clients in collaboration with recruiting, operations, account management, and technical leadership teams.

• Continuously assess, develop, and enhance service management processes to boost operational efficiency and service quality.

• Collaborate with Client Success Managers, Account Managers, and Technical Advisors to ensure high levels of client satisfaction and long-term partnership success.

• Provide executive oversight for significant healthcare IT initiatives, including Epic implementations, optimization projects, enterprise technology transformations, and operational readiness efforts.

• Handle critical client communications regarding major incidents, service disruptions, escalations, outages, and executive-level concerns.

• Create, analyze, and present operational performance reports, identifying trends and suggesting service enhancements.

• Manage program financials, staffing plans, resource allocation, forecasting, and overall account health.

• Drive issue resolution, risk management, and ongoing service improvement across all managed services engagements.

• Identify opportunities to broaden existing client relationships through additional managed services, strategic consulting, and technology initiatives.

⛳️ Requirements

• Bachelor's degree in Information Technology, Healthcare Administration, Business, or a related field (Master's degree preferred).

• Over 8 years of leadership experience in healthcare IT.

• More than 5 years leading managed services, healthcare IT operations, or enterprise support organizations.

• Experience in supporting hospitals, health systems, or academic medical centers.

• Strong knowledge of healthcare technologies, including Epic or other enterprise EHR platforms, infrastructure, cloud services, networking, cybersecurity, endpoint management, and IT operations.

• Demonstrated experience managing multiple client engagements, cross-functional teams, budgets, and relationships at the executive level.

• Exceptional communication, leadership, organizational, and client relationship management skills.

• PMP, ITIL, or similar leadership certifications are preferred.

🏝️ Benefits

• Location: Remote with travel