Program Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinates both standard and selected non-routine patient and customer support requests to facilitate timely resolutions, maintain service continuity, and ensure consistent experience outcomes.

• Assists with case intake, documentation, and follow-up activities to uphold accurate records and effective service progression.

• Oversees service workflows, queue activities, and transaction quality to identify delays, minimize errors, and enhance operational consistency.

• Works collaboratively with internal stakeholders, external partners, and service providers to address inquiries, eliminate barriers, and facilitate access to services.

• Ensures data integrity across service systems and reporting tools to aid informed decision-making and reliable operational execution.

• Elevates complex issues, service risks, and unresolved exceptions to ensure timely intervention and continuity of care or service.

• Promotes workflow enhancements and digital process adoption to bolster future-ready support operations and service efficiency.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field is required.

• Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration is preferred.

🏝️ Benefits

• We offer compensation, benefits, and resources that foster a highly inclusive culture and support our team members’ abilities to live purposefully every day.

• In addition to traditional offerings such as medical, dental, and vision care, we provide a comprehensive suite of benefits that emphasize the physical, emotional, financial, and social dimensions of wellness.

• This includes support for working families, which may feature backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

• To promote your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to engage in mentorship programs, employee resource groups, volunteer activities, and much more.