Program Consultant – Waste Diversion

This is a fully remote position, open to applicants in Massachusetts, +1 more state.

📋 Description

• Offer technical support and program information related to waste management to clients and potential customers via phone and email.

• Create written materials including emails, newsletters, reports, web content, and presentations.

• Support virtual and in-person events by managing logistics, hosting online meetings, recruiting speakers, handling registrations, and facilitating networking.

• Conduct research on alternative waste material outlets.

• Input data into relevant platforms to monitor customer interactions and outcomes.

• Produce regular invoices and reports for clients, summarizing metrics and progress towards program objectives.

• Serve as a liaison among vendors, partners, customers, and other stakeholders.

• Travel occasionally throughout Central/Eastern MA and RI to deliver in-person presentations.

⛳️ Requirements

• Minimum of 2 years of experience in customer service and written communications, or 3-4 years in customer service (phone, email) along with experience in producing written deliverables such as newsletters, blogs, and program outcome reports.

• One year of experience in a waste-related field is preferred.

• Exceptional writing abilities with the capacity to create clear, organized, and engaging written content for tip sheets, case studies, blog entries, and other online materials.

• Strong interpersonal skills with the ability to build rapport with customers, clients, vendors, and colleagues through phone, email, meetings, and events.

• Proficient in Microsoft Office applications.

• Experience with spreadsheets and other digital tools for data tracking and reporting.

• Familiarity with CRM platforms is advantageous; Salesforce experience is preferred.

• High level of accuracy and attention to detail is essential.

• Strong organizational and time management capabilities, with the ability to work independently and with minimal supervision.

• Capacity to manage multiple programs and deliverables in a team-oriented environment.

• Access to high-speed internet and a distraction-free working environment during business hours.

• Proficiency in Spanish, Portuguese, Haitian, or Chinese is a plus but not mandatory.

🏝️ Benefits

• Health, wellness, and paid time off benefits commence on the first day of employment.

• Generous paid time off policy including vacation and personal/sick leave.

• Eight paid holidays and five floating holidays provided.

• Comprehensive medical and dental insurance with significant employer contributions.

• Flexible spending accounts for health and dependent care.

• Vision insurance included.

• Life insurance offered with an employer-paid group plan.

• Disability insurance coverage available.

• Additional supplemental accident, critical illness, and hospital indemnity insurance options.

• Pet insurance offered.

• Employer-sponsored Employee Assistance Program.

• Monthly mindfulness and stress reduction programs available.

• Retirement plan featuring a 3% company match.

• Monthly $85 stipend to cover home internet and/or phone expenses.