Professional Services Engineer

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Execute designated GitLab Professional Services tasks, which encompass installation, migration, training, and advisory services across various GitLab functionalities.

• Set up and assist in deployments that range from single-node Omnibus installations to established reference architectures utilizing Infrastructure as Code (IaC) and Configuration as Code (CaC) practices.

• Assist in developing migration strategies and perform assigned tasks to transition customers from other systems to GitLab SaaS or self-managed GitLab.

• Collaborate with Engagement Managers and Project Managers to grasp customer objectives, project scope, and delivery expectations.

• Provide practical technical advice based on your expertise while seeking assistance on intricate design choices.

• Report progress, obstacles, and forthcoming steps to clients and project stakeholders.

• Partner with GitLab’s Product and Engineering teams to address customer concerns and relay pertinent feedback.

• Share ideas aimed at enhancing delivery consistency and minimizing friction.

• Develop implementation notes, handover materials, and other engagement documentation.

• Support GitLab installations and reference architecture deployments employing Terraform and Ansible across leading cloud providers.

• Collaborate remotely across various regions and time zones to assist customers with diverse architectures and deployment models.

⛳️ Requirements

• Professional experience with one or more Infrastructure as Code (IaC) or Configuration as Code (CaC) technologies, including Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.

• Familiarity with at least one major cloud service provider, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

• Proven experience in utilizing, deploying, or configuring GitLab, along with a comprehensive understanding of Git and source control processes.

• Knowledge of security and AI technologies, or the willingness to develop expertise in these areas.

• Background in contributing to customer-facing technical tasks, such as installation, migration, training, or advisory services.

• Excellent written and verbal communication skills in English.

• Capability to provide status updates and perform effectively in a remote, predominantly asynchronous environment.

• A solution-focused mindset for troubleshooting issues, clarifying options, and following through on agreed actions.

• Strong organizational and teamwork skills.

• Ability to manage assigned tasks across customer engagements.

• Proficient in operating within a fully remote organization, documenting decisions, collaborating across time zones, and adhering to GitLab’s values.

🏝️ Benefits

• Comprehensive benefits to support your health, financial needs, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.