Professional Services Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate directly with client stakeholders to comprehend technical requirements and align them with business goals.

• Strategically plan and oversee implementation projects — deploying solution components and configuring the product to suit each client's specific environment.

• Work in partnership with internal teams and client organizations to guarantee a seamless rollout and successful integration of BigID solutions.

• Provide technical training customized for the audience, ranging from hands-on administrators to executive stakeholders.

• Diagnose root causes of deployment issues and facilitate their resolution.

• Collaborate closely with Engineering and Product Management to document field issues, enhancement requests, and identify opportunities for improving the implementation process.

⛳️ Requirements

• Over 3 years of experience in a customer-facing technical role, preferably in product implementation or hands-on deployment within enterprise environments.

• Strong troubleshooting and operational expertise across various domains, including: Compute, Storage, Networking, Databases, DevOps, Big Data/Analytics, Security, and Application Development.

• Demonstrated experience throughout the complete solution lifecycle: problem identification, system architecture, hardware/software specification and design, implementation, testing, client training, and deployment.

• A proactive approach — you anticipate both internal and customer challenges before they evolve into blockers.

• Practical experience with Docker and Kubernetes deployments.

• Familiarity with one or more databases: MongoDB, Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, or IBM DB2.

• Experience with a leading cloud platform: AWS, Azure, or Google Cloud Platform.

• Competence in working with REST APIs.

• Proficiency in programming or scripting languages such as Java or Python.

🏝️ Benefits

• 💻 Work from home within a global remote-first community.

• 🏝 Flexible PTO and Quarterly Volunteer Days.

• 💸 Equity Participation.

• 🏥 100% employer-covered medical, dental, and vision options available to you.

• 🐶 Additional insurance benefits including pet insurance and legal assistance.

• 📚 Learning & Development Opportunities.

• 💰 Fidelity Employer Sponsored 401K.

• 🍼 Paid Parental Leave.