Professional Services Consultant I

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Collaborate closely with cross-functional teams and engage directly with customers to implement Fortra’s software solutions.

• Provide training to customers on the features and functionalities of the product.

• Offer professional services that support product implementations and enhance customer outcomes.

• Educate and empower Fortra business partners to deliver technical services and customer support.

• Conduct product demonstrations and proof-of-concept sessions for potential customers.

• Evaluate customer training and consulting requirements.

• Collaborate with Sales to create quotes and Statements of Work for service engagements.

• Assist in improving the Customer Lifecycle process.

• Identify opportunities to enhance the customer experience.

• Provide product feedback and suggestions for enhancements to the R&D team.

• Travel regionally as required, with less than 20% travel for customer implementations and software deployments.

• Occasionally work outside of regular business hours to accommodate customer needs.

• Develop and maintain knowledge base articles, technical tips, and best practices.

• Comply with Fortra's policies and procedures.

• Exhibit integrity, honesty, professionalism, and exceptional customer service in interactions with employees, prospects, partners, and customers.

⛳️ Requirements

• Experience with Managed File Transfer (MFT) products and/or scripting.

• Background in programming.

• CISSP or other relevant cybersecurity certifications.

• Familiarity with Linux and Windows environments; experience with IBM platforms is an advantage.

• Knowledge of cloud platforms, including AWS, Microsoft Azure, and/or Google Cloud Platform (GCP).

• Experience with containerization technologies, such as Docker.

• Proficiency in SQL, including skills with Microsoft SQL Server, MySQL, PostgreSQL, and DB2.

• Strong analytical abilities to interpret data and offer actionable insights and recommendations.

• Excellent organizational, written, and verbal communication skills.

• Proven experience working collaboratively with internal stakeholders like Development, Support, Sales, Pre-Sales, and Project Management teams.

• Experience working with external stakeholders such as IT Managers, System Administrators, Project Leaders, and Project Managers.

• Demonstrated capability to work effectively in collaborative team settings and contribute to shared goals and business objectives.

• Willingness to travel extensively and occasionally work outside standard business hours as needed.

• Full-time exempt employment status.

🏝️ Benefits

• Competitive salaries and benefits packages.

• Opportunities for personal and professional development.

• Flexible work arrangements available.

• Health, dental, and vision coverage starting from the date of hire.

• Immediate enrollment in 401(k), HSA, and FSA plans.

• Flexible paid time off (PTO) policy.

• Tuition reimbursement and personal enrichment opportunities.

• Option to participate in an ID Theft Protection Program.

• Holistic wellbeing perks offered.

• Comprehensive benefits package for full-time exempt employees.