Professional Services Consultant – Environmental Science

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Engage with key stakeholders prior to and following sales to ensure project scope aligns with customers' contracted expectations.

• Execute implementations and upgrades for laboratory departments.

• Leverage AI-enabled tools and Clinisys platforms to enhance implementation workflows, perform data analysis, and facilitate decision-making.

• Advise clients using best-practice recommendations from Clinisys.

• Conduct client training during implementations and upgrades.

• Observe client and departmental feedback, offering suggestions for process improvements.

• Travel to client locations for the installation of Clinisys software products.

• Uphold customer satisfaction throughout the duration of the customer relationship.

• Address project challenges or escalate them to senior staff or management as necessary.

• Collaborate with and mentor fellow Professional Services Consultants.

• Organize and prioritize project tasks to ensure timely completion.

• Undertake additional assigned projects.

⛳️ Requirements

• Bachelor of Science in Chemical, Biological, or Environmental Sciences, Information Technology, or a related field.

• Over 3 years of experience in an Environmental Science Laboratory.

• Familiarity with relevant standards and EPA testing methodologies.

• At least 3 years of experience in writing SQL queries; knowledge of Oracle DB is preferred.

• 3 years of experience with laboratory reporting tools such as Telerik, Actuate, or Crystal.

• 3 years of experience working with application interfaces, including HL7 or APIs.

• Understanding of laboratory operations, laboratory information management systems, software applications, and some instrument and third-party interfacing.

• Ability to comprehend how multiple systems interconnect and make recommendations accordingly.

• Excellent communication and presentation skills.

• Strong analytical and problem-solving capabilities.

• Proficient in developing and enhancing workflow processes and procedures to drive client process improvements.

• Capability to work independently and manage projects and priorities from inception to completion.

• Preferred: 5 years of experience in administering Laboratory Information Management Systems or Clinisys software products, along with 1 year working with Clinisys applications like Horizon/CLS or Sunquest.

• Preferred: At least 1 year of experience with programming languages such as C#, Java, or Python.

• Preferred: 1 year of experience in a consulting or implementation environment.

• Experience or familiarity with AI tools such as Co-Pilot.

• Must attend or travel to a Clinisys office on the first day of employment for onboarding purposes.

• Willingness to travel 25-50% to client sites.

• Capability to lift and carry 15-44 lbs. and stand or walk for 2-6 hours.

• Ability to comply with customer-location health and safety requirements, including exposure to hazardous materials or varying weather conditions.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) Savings Plan.

• Stock incentive programs.

• Paid time off.

• Parental leave.

• Tuition assistance.

• Fully remote work arrangement.

• Access to AI-enabled tools and Clinisys platforms.

• Company-provided IT equipment during onboarding.