Professional Services Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in pre-sales activities, which include delivering presentations to small and medium-sized customers as well as large enterprises.

• Support the organization of various company initiatives, such as webinars, trade show preparations, and marketing launches.

• Provide support for post-sales activities, encompassing customer onboarding, technical and consultative assistance, and overall account and relationship management.

• Cultivate a deep understanding of clients' business needs and objectives.

• Strategically identify and pursue new account growth opportunities with existing clients by building trust and aligning Optitex products with customer requirements.

• Ensure that products and services are delivered to meet customer satisfaction, on schedule, within scope, and under budget.

• Assist in the preparation of presentations, RFIs, RFPs, and similar documents.

• Communicate the status of customer implementations to both internal and external stakeholders.

• Conduct periodic quality control tests to ensure that solutions meet established quality standards.

• Actively gather and follow up on customer feedback regarding implementations and services.

• Represent the voice of the customer in the design of products, services, and workflows.

• Achieve and maintain a thorough understanding of the complete range of software and services offered.

• Assist customers in reaching their goals by enabling them to utilize our solutions and services to their fullest potential.

⛳️ Requirements

• A minimum of 3 to 5 years of professional experience in automotive trim design and development or a related field, with extensive knowledge of modeling and associated processes.

• Proficiency in 2D/3D modeling software (such as Gerber, Lectra, etc.).

• Experience with Adobe Illustrator and Photoshop for fashion and textile design.

• Familiarity with CAD/CAM design software (like Nedgraphics, Kaledo, etc.) is a plus.

• Excellent communication abilities and a strong team player.

• Capability to prioritize tasks effectively and meet deadlines.

• Strong organizational skills along with meticulous attention to detail.

• Quick learner, comfortable navigating a variety of software applications.

• Help Desk / Technical Support experience with robust problem-solving skills.

• Ability to work remotely with potential travel requirements.

• Fluency in Portuguese and Spanish is required; proficiency in English is an additional advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health benefits package.

• Collaborative and innovative work environment.