Production Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for production operations

• Analyze, troubleshoot, and document issues and processes

• Communicate and coordinate incident response with support personnel

• Monitor nightly software data loading processes utilizing server management tools and email

• Analyze and troubleshoot errors and failure notifications from nightly processes

• Log and assign incidents in the Service Desk system while documenting fixes and analyses

• Collaborate with internal tier 2 and external vendor support teams to resolve production issues

• Document processes and production tasks in Service Desk, SharePoint, and other platforms

• Engage in process development and enhancements

• Analyze process performance and identify opportunities for improvement

• Conduct performance tuning to enhance ETL efficiency

• Monitor server health and performance during off-hours, including Citrix, email, FTP, storage utilization, network uptime, security, and capacity metrics

• Execute responsibilities in adherence to company policies and relevant federal, state, and local regulations

⛳️ Requirements

• Availability to work the Midnight to late morning shift

• Willingness to work overtime as necessary, including occasional additional days

• Proficiency in enterprise solutions utilizing Microsoft SQL Server (2008+), Microsoft Reporting Services, or Microsoft Analysis Services

• Experience with enterprise ETL tools such as Microsoft SSIS

• Familiarity with Microsoft Windows Server (2008+)

• Knowledge of SFTP protocols

• Experience with Microsoft Exchange (2010+)

• Understanding of change management processes

• Technical or associate degree or equivalent certification, or in the process of obtaining such

• 1–2 years of experience in IT departmental support or development

• 1–2 years of experience with SQL Server Integration Services (SSIS) is preferred

• 1–2 years of experience in Microsoft SQL Server Database administration is preferred

• Certifications in SQL Server and Windows Server are preferred

• Strong analytical, problem-solving, collaboration, and technical abilities

• Proficient in SQL queries

• Ability to comprehend and follow oral and written instructions and basic guidelines

• Capability to understand and convey routine and technical information

• Aptitude for analyzing complex problems and exploring alternative solutions

• Ability to apply common sense and make decisions with moderate impact

• Skill in organizing thoughts and ideas into clear terminology

• Basic arithmetic skills and accuracy in recording, balancing, and verifying results

• Ability to create basic reports and articulate technical information verbally

🏝️ Benefits

• Comprehensive healthcare plans for you and your family

• Discretionary 401(k) match of 50% on the first 4% of pay contributed

• Discounts on fitness, restaurants, retail, and more through the employee portal

• Tailored training programs

• Bonuses for employee referrals

• Educational reimbursement opportunities

• Community initiatives through the Carrington Charitable Foundation