Production Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver production support

• Examine, resolve, and document issues and workflows

• Coordinate and communicate incident responses with support personnel

• Oversee nightly software data-load operations using server management tools and email

• Investigate and resolve errors and failure notifications from nightly processes

• Record and assign incidents in the Service Desk application, documenting fixes and analyses

• Collaborate with internal tier 2 support and external vendor support to resolve production issues

• Document procedures and production tasks in Service Desk, SharePoint, and other platforms to create a support knowledge base

• Execute process development and enhancements

• Evaluate process performance and identify areas for improvement

• Optimize systems and processes to enhance ETL performance

• Monitor server health and performance during off-hours, including Citrix, email, FTP, storage usage, network uptime, security, and capacity metrics

• Carry out responsibilities in line with company policies and relevant regulations

⛳️ Requirements

• Availability to work the Midnight to late morning shift

• Willingness to work overtime as necessary, including occasional extra days

• Familiarity with enterprise solutions using Microsoft SQL Server (2008+) and Microsoft Reporting Services or Microsoft Analysis Services

• Experience with enterprise ETL tools such as Microsoft SSIS

• Proficiency in Microsoft Windows Server (2008+)

• Understanding of SFTP

• Experience with Microsoft Exchange (2010+)

• Knowledge of change management practices

• Technical or associate degree, or equivalent certification, or actively pursuing such qualifications

• 1–2 years of experience in IT departmental support or development

• 1–2 years of experience with SQL Server Integration Services (SSIS) is preferred

• 1–2 years of experience with Microsoft SQL Server database administration is preferred

• SQL Server and Windows Server certifications are preferred

• Strong analytical, problem-solving, collaborative, and technical abilities

• Proficient in SQL queries

• Capacity to comprehend, retain, and apply verbal and/or written instructions

• Ability to understand and convey routine factual information

• Capability to grasp complex issues and seek alternative solutions

• Ability to apply common sense and make moderately impactful decisions

• Skill in organizing thoughts and ideas into clear terminology

• Competence in performing basic arithmetic and accurately recording, balancing, and checking results

• Capability to follow general instructions and guidelines

• Ability to create basic reports and communicate technical information verbally

• Proficient in accurate, audible, and prompt communication

• Notice to all candidates: Carrington does not conduct interviews or extend offers via text or chat

🏝️ Benefits

• Comprehensive healthcare coverage for you and your family

• Discretionary 401(k) matching of 50% on the first 4% of salary contributed

• Discounts on fitness, dining, retail, and more through the employee portal

• Tailored training programs

• Bonuses for employee referrals

• Educational reimbursement opportunities

• Contributions to the Carrington Charitable Foundation for community support