Production Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Engaging in production tasks related to Hub services, primarily focused on the creation of standalone emails and automations using Mailchimp, Beehiiv, Active Campaign, and potentially other email service providers (ESPs).

• Evaluating email builds created by colleagues to ensure proper segmentation is in place, leading to positive outcomes for clients.

• Developing and maintaining documentation relevant to your work areas, aimed at both internal team members and external clients to enhance their expertise.

• Juggling multiple projects or client demands simultaneously while effectively prioritizing based on urgency and scope.

• Collaborating with Services team members and other colleagues across the organization to address customer service inquiries related to email production in alignment with client contracts.

• Overseeing deadlines for both short-term and long-term projects to ensure timely execution of client newsrooms’ fundraising campaigns.

• Conducting tests or troubleshooting ESP functionalities such as segmentation and template formatting throughout the production process.

• Gaining the trust of Hub clients and establishing yourself as a valuable team member by providing timely and precise support, communicating clearly and effectively, and comprehensively understanding their needs.

• Sharing challenges and insights with colleagues and contributing to service adaptations as necessary.

• Occasionally engaging in other production tasks related to client requirements and services, such as generating reports or creating slide decks.

⛳️ Requirements

• Proven experience in email marketing, newsletter production, or similar fields that are relevant to this role.

• Preferred experience with various email service providers (ESPs), specifically Mailchimp, Active Campaign, and Beehiiv.

• Experience in executing and analyzing A/B tests for emails.

• Understanding of essential components of email marketing to assist with troubleshooting and client support, including deliverability, reputation, and email analytics.

• Outstanding interpersonal and problem-solving abilities, with a knack for adapting to new situations, resolving issues promptly, and effectively communicating with colleagues.

• Capability to self-motivate, self-manage, and work independently in a remote setting.

• Background experience in a newsroom environment or a passion for journalism is advantageous.

• Basic familiarity with HTML/CSS is a plus.

• Copyediting skills are also a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible work hours and remote work opportunities.

• Opportunities for professional development and growth.

• Collaborative and supportive team environment.