Product Support Specialist, Customer-Facing

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist customers through phone, live chat, and email communication.

• Diagnose product, software, and workflow-related issues.

• Provide guidance to customers on platform features and optimal practices.

• Record customer interactions and solutions provided.

• Recognize recurring challenges and communicate feedback to the team.

• Develop and sustain comprehensive product knowledge.

⛳️ Requirements

• Minimum of 2 years in customer-facing support roles.

• Experience in assisting US-based customers via phone, chat, and email.

• Strong skills in troubleshooting and problem resolution.

• Exceptional written and verbal communication skills in English.

• Ability to clearly explain software features and workflows.

• Quick learner of new software applications.

• Stable work history demonstrating reliability.

• Preferred backgrounds include:

• Experience in one or more of the following areas:

• SaaS Support

• Product Support

• Technical Customer Support

• Software Support

• Customer Success (support-focused)

🏝️ Benefits

• Fully remote / home-based employment.

• Monthly salary range: PHP 35,000 – 40,000.

• A collaborative and supportive team environment.