Product Support Engineer – EMEA

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Diagnose intricate customer challenges involving voice, messaging, APIs, IoT, and AI products.

• Utilize tools such as Postman, cURL, Wireshark, Linux terminal, and proprietary systems for investigation.

• Work collaboratively with customers, vendors, and engineering teams to resolve issues.

• Engage in bot development and the automation of workflows.

• Record solutions and enhance self-service resources.

• Acquire knowledge of VoIP protocols, internal systems, and emerging technologies as the role progresses.

⛳️ Requirements

• A background in Computer Science, IT, networking, or equivalent practical experience.

• Strong understanding of networking fundamentals, including how the internet operates, DNS, routing, IP addressing, and HTTP/HTTPS.

• Familiarity with APIs: comfortable working with REST APIs, webhooks, and tools like Postman or cURL.

• Proficiency in using the Linux terminal: able to navigate filesystems, analyze logs, and execute commands.

• A problem-solving attitude: you delve into issues, ask insightful questions, and persist in finding solutions.

• Excellent communication skills: you must be highly proficient in English, both written and spoken, taking charge of customer communications and technical documentation from day one.

• Knowledge of scripting or programming languages (Python, Bash, JavaScript, or similar).

• Understanding of AI concepts, including RAG, MCPs, embeddings, and prompt engineering.

• Experience with tools like n8n, Zapier, Git/GitHub, or similar platforms.

🏝️ Benefits

• Options for remote work.

• Opportunities for continuous learning.