Product Support Engineer

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver global support addressing all matters related to the Veeva product suite.

• Acquire comprehensive knowledge of our software to facilitate client success.

• Assist client administrators across various organizations.

• Resolve critical production issues impacting end-users, including system downtime and data integrity challenges.

• Address inquiries regarding all technical matters and provide information on application functionalities, navigation, installation, or configuration.

• Offer coordinated support for deploying new releases and implementing configuration changes into production.

• Collect information for analysis, conduct necessary research, establish test environments, replicate issues locally, and suggest solutions or workarounds.

• Serve as a client-facing representative for the Development and Product teams.

• Document new processes and maintain current documentation and tools as the environment evolves.

• Collaborate with engineering, product management, and professional services when required.

• Participate in daily meetings and provide status updates.

⛳️ Requirements

• A minimum of 2 years of support experience in 2nd- or 3rd-line product support roles.

• A strong desire to acquire new soft and technical skills.

• Experience collaborating closely with Development and Technical Operations.

• Proficient in diagnosing issues and utilizing industry-standard tools and techniques to ensure application performance meets client expectations (e.g., FTP, Postman, AWS Tools).

• Fluent in English, both written and spoken.

• Possess an analytical mindset, exhibiting natural problem-solving skills with a hands-on approach.

🏝️ Benefits

• Cafeteria.

• Private medical insurance.

• Life assurance.

• Glasses reimbursement.

• Mobile phone & home internet reimbursement.

• Commuting cost reimbursement.

• Health & wellness programs.

• Free snacks, fruits, and beverages in the office.

• Free in-office lunch every Tuesday and Wednesday.