Product Solutions Consultant

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Collaborate with clients in a designated territory to maximize the value derived from Alpine software and enhance their business operations.

• Cultivate customer relationships and facilitate new business opportunities through software demonstrations, technical support, and expertise in the subject matter.

• Work alongside Sales to align with customer priorities, evaluate prospects, acquire new accounts, and promote growth within the territory.

• Assess plant operations to pinpoint enhancements in productivity, documentation, and workflows utilizing Alpine software.

• Oversee technical implementation projects, including the coordination of installations, business rule files, training initiatives, go-live assistance, and Help Desk transitions.

• Act as the territory software authority for escalated customer inquiries.

• Present new software features, articulate the value of releases, and aid in their adoption.

• Foster relationships with customer leadership, designers, estimators, production teams, and key users.

• Convert customer and market needs into themes, epics, user stories, acceptance criteria, and requests for product enhancements.

• Collaborate with teams in Product, Engineering, Support, Marketing, Operations, Sales, and Solutions Delivery.

• Clarify project scope, priorities, customer impacts, and desired outcomes with technical leads and development teams.

• Supply specifications, examples, workflow context, and end-user perspectives to development teams.

• Advocate for product direction, release value, customer impact, and adoption considerations both internally and externally.

• Assist in product releases by validating features, communicating updates, preparing field guidance, and collecting feedback post-release.

⛳️ Requirements

• A bachelor's degree in Business, Engineering, Computer Science, Architecture, Construction Management, Marketing, or a similar discipline is preferred.

• An MBA or advanced training in product/business is advantageous.

• Over 3 years of experience in construction technology, component manufacturing, truss design, software consulting, software implementation, product management, or a related field is preferred.

• Willingness to travel up to 50% of the time.

• Experience in the technical implementation of software and customer training is preferred.

• Familiarity with the truss, building components, construction, or construction software industry is preferred.

• Background in customer interactions in service, support, consulting, implementation, sales engineering, or technical advisory roles.

• Experience with Agile software product development; knowledge of Scrum, SAFe, backlogs, user stories, and release planning is preferred.

• Strong skills in organization, project management, communication, and presentation.

• Self-motivated, energetic, independent, results-oriented, with the ability to work autonomously and collaboratively within a cross-functional team.

• Capacity to be flexible and adaptable in a dynamic environment.

• A valid driver's license and a clean driving record are required for territory travel.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements to support work-life balance.

• Collaborative and innovative work environment.