Product Researcher

This is a fully remote position, open to applicants in Europe.

📋 Description

• User Discovery & Advocacy: Oversee comprehensive research cycles, including participant recruitment, in-depth interviews, and usability tests to uncover the motivations behind user behavior.

• Continuous Feedback Loop: Handle daily interactions with clients to gather detailed feedback on new GenAI features, ensuring the product team addresses genuine pain points rather than merely implementing technology.

• Methodological Excellence: Identify and implement suitable research methodologies (e.g., diary studies, surveys, RITE testing) to generate high-quality insights for both routine updates and intricate new projects.

• Cross-Functional Collaboration: Work closely with Product Managers and Engineers to transform research insights into innovative solutions and product specifications.

• Process Evolution: Detect inefficiencies in our feedback gathering processes and propose enhancements to our research operations to facilitate team scalability.

• Closed Loop Communication: Manage relationships with our most engaged superusers; proactively deliver "You Told Us, We Listened" updates to demonstrate how their input directly shapes the Pencil roadmap.

• Value Exchange Management: Create and implement strategies to provide value back to research participants, whether through early access to features, exclusive previews of the roadmap, or in-depth discussions on GenAI trends.

⛳️ Requirements

• 3 - 5+ years of experience in Product Research, UX Research, or a similar client-facing insight role, preferably in a SaaS or rapidly growing tech setting.

• AI Literacy: Extensive experience with Generative AI and a profound understanding of its effects on creative workflows.

• Independent Execution: Demonstrated capability to manage multiple medium-scale projects simultaneously with minimal supervision.

• Communication: Outstanding storytelling abilities - you can distill complex data into compelling narratives for stakeholders across the organization.

• Strategic Judgment: Skilled at differentiating between isolated feature requests and broader product opportunities.

• Technical Familiarity: Proficient with modern research tools.

🏝️ Benefits

• 25 days PTO plus public holidays, with a Flexible Time Off scheme in place.

• Health insurance and private medical coverage.

• Monthly stipend for wellness, fitness, and learning and development.

• Remote work option available from anywhere within your home country.

• Enhanced parental leave policies for parents through birth, adoption, or surrogacy.

• Access to our Pencil office located in The Shard, London for UK employees.

• Flexible working hours.