Product Quality Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and implement detailed test plans and test scenarios for new features, platform enhancements, and integration modifications.

• Conduct functional, regression, integration, and comprehensive end-to-end testing.

• Assess API functionality, ensuring accuracy in requests/responses, effective error handling, edge case management, and data integrity.

• Evaluate multi-step workflows that traverse Metrc's platform and third-party integrations, including POS systems, ERP solutions, and state regulatory reporting interfaces.

• Contribute to the strategies for test automation and create or update automated testing scripts as necessary.

• Investigate and replicate software defects arising from internal QA, customer escalations, and cross-departmental channels.

• Carry out root cause analysis on software failures.

• Oversee the entire defect lifecycle in Jira, including recording, prioritizing, retesting, and resolution.

• Collaborate with Engineering to verify bug fixes and ensure solutions meet the established acceptance criteria.

• Identify recurring issue patterns and communicate findings to QA and Product leadership.

• Validate complete technical workflows and data flows across integrated systems.

• Test configuration-driven behaviors, encompassing state-specific compliance regulations, licensee settings, and feature toggles.

• Assess the impact of platform changes on downstream integrations and identify potential release-readiness risks.

• Work alongside the Configuration Specialist on customer-specific platform configurations during onboarding or go-live processes.

• Engage in release-readiness assessments and provide documented evaluations of QA preparedness.

• Relay test status updates, unresolved defects, and risk evaluations to Product, Engineering, and the Release Manager.

• Aid in defining acceptance criteria for new features and user stories.

• Uphold QA standards and release-readiness benchmarks alongside the Head of Quality.

• Keep QA documentation updated in Confluence and Jira.

• Contribute to QA methodologies, testing frameworks, and standards.

• Participate in post-release evaluations and translate insights into actionable improvements.

• Remain informed about the latest software QA methodologies, tools, and best practices.

⛳️ Requirements

• 4+ years of experience in software QA engineering within a SaaS or software product setting.

• Proven experience in testing APIs and validating intricate technical workflows across integrated systems.

• Proficiency with API testing tools such as Postman, Insomnia, or equivalent.

• Capability to independently create, execute, and assess API test cases.

• Strong grasp of software development lifecycles, Agile/Scrum methodologies, and the role of QA within sprint-based delivery models.

• Advanced skills in Jira for defect management, test tracking, and reporting.

• Experience with Confluence for documentation purposes.

• Excellent analytical and troubleshooting abilities, with a systematic approach to root cause analysis in multi-system environments.

• Strong written communication capabilities.

• Experience in regulated, compliance-oriented, or government-related industries.

• Familiarity with test automation frameworks such as Selenium, Cypress, Playwright, or similar (preferred).

• Basic knowledge of SQL or similar query tools (preferred).

• Background in testing configuration-driven or multi-tenant SaaS platforms (preferred).

• Experience validating integrations with POS systems, ERP solutions, or state regulatory reporting interfaces (preferred).

• Understanding of cannabis technology, track-and-trace compliance requirements, or state regulatory software environments (preferred).

• ISTQB certification or equivalent formal QA training (a plus).

🏝️ Benefits

• Fully remote work arrangement.