Product Owner, Salesforce Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Configure and provide support for Salesforce Service Cloud and Service Cloud Voice, encompassing omnichannel routing, case management, and telephony integration.

• Oversee user management, roles, profiles, permission sets, and fundamental Salesforce administration tasks.

• Conduct routine maintenance and updates across Salesforce environments.

• Engage in Agile/Scrum sprints.

• Convert product requirements into configuration, testing, and release management strategies.

• Administer and enhance patient-facing Experience Cloud sites.

• Implement Einstein Analytics and Next Best Action frameworks, including insights and rule-based recommendations.

• Facilitate integration and data flow between Salesforce Data Cloud and internal systems.

• Supervise data integrity, deduplication, and security measures.

• Create and deliver user training sessions.

• Maintain process documentation and a knowledge base for the system.

• Ensure that solutions comply with HIPAA and organizational security standards.

• Collaborate across functions with product managers, developers, business analysts, and operations teams to enhance CRM systems that support Patient Support Hub services.

• May require travel up to 20% for customer and team meetings.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; equivalent work experience may be accepted in place of formal education.

• Salesforce Certified Administrator certification is mandatory.

• 3–5 years of experience as a Salesforce administrator, ideally with Service Cloud and/or Experience Cloud.

• Background in supporting healthcare, life sciences, or patient support services.

• Proven track record of successful collaboration with cross-functional teams in a product-driven setting.

• Practical experience integrating Service Cloud Voice, Next Best Action, or Data Cloud.

• Strong proficiency in creating flows, validation rules, reports, dashboards, and automation tools.

• Effective communication skills, both verbal and written, across technical and non-technical audiences.

• Capability to identify issues and implement scalable solutions within an Agile framework.

• Experience managing large data sets, including imports/exports and integrations.

• Familiarity with working in sprints, managing JIRA tickets, and taking part in release cycles.

• In-depth understanding of Salesforce architecture, object relationships, Lightning Experience, and the security model.

• Functional knowledge of case management, telephony integration, and structures of Experience Cloud sites.

• Awareness of HIPAA compliance and principles of CRM data privacy.

• Comprehension of data modeling and data flows between external systems and Salesforce.

• Functional knowledge of patient support services, including benefit verification, prior authorization, appeals, and free goods.

• Ability to travel up to 20% for customer and team meetings.

🏝️ Benefits

• Opportunity for bonuses or commissions.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance benefits.

• Disability insurance coverage.

• 401(k) plan with employer contributions where applicable.

• Flexible paid time off (PTO) policy for exempt employees.

• Eight standard company holidays each year.

• Three floating holidays annually.