This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage escalations from Customer Operations for designated products: replicate the issue, assess severity, and identify whether the solution is break/fix, configuration, education, or an enhancement.

• Submit break/fix escalations to the Engineering team.

• Oversee and maintain the product backlog for assigned products, which includes user stories, acceptance criteria, and prioritization at the sprint level.

• Facilitate sprint planning, daily scrums, grooming sessions, and review ceremonies with Engineering squads.

• Confirm that delivered increments meet acceptance criteria prior to release; conduct User Acceptance Testing (UAT) and coordinate release processes.

• Draft enhancement Product Requirement Documents (PRDs) for assigned products for approval from the Director.

⛳️ Requirements

• A minimum of 2 years of experience as a Product Owner, in product operations, or in escalated application support, preferably within B2B SaaS.

• Proven ability to write user stories, manage a backlog, and work collaboratively with Engineering through agile ceremonies (e.g., Jira, Trello, ClickUp).

• Pragmatic Product Owner certification or similar training is preferred.

• Familiarity with healthcare, SaaS, or regulated environments is advantageous.

• A Bachelor's degree in business, computer science, or a related field is preferred, or equivalent experience.