Product Manager – Wallet

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the vision, strategy, and roadmap for Wallet, establishing its role in providing every Airbnb guest with a trusted financial home.

• Develop the core Wallet functionality, including management of payment methods, visibility of spending power (credits, stored value, refunds), and tailored financial communication.

• Enhance engagement on Wallet interfaces during and between trips, ensuring the product is perceived as valuable and inviting, rather than merely a utility used at checkout.

• Collaborate with Payments Engineering to broaden the range of payment methods and financial functionalities available to guests in global markets.

• Work closely with platform product managers responsible for the payment and financial infrastructure that Wallet relies on, generously delegating capability tasks and maintaining alignment on joint roadmaps.

• Partner with Checkout to optimize Wallet and payment setup, minimizing friction during the booking process.

• Design and conduct A/B tests to improve conversion rates and user engagement, using data to inform product decisions.

• Collaborate with Design to craft delightful and trustworthy guest-facing financial experiences.

• Coordinate with Trust & Safety, Fraud, and Finance teams to ensure global compliance and security in payment flows.

• Establish objectives with measurable OKRs and foster alignment across Product, Engineering, Design, Finance, and Legal teams.

• Motivate teams and leadership to embrace a long-term vision for Wallet, evolving it from a financial hub into a platform for innovative guest financial products.

⛳️ Requirements

• Over 8 years of product management experience, particularly in developing consumer-facing wallet, stored value, or digital financial products.

• A solid history of making financial products engaging and valuable beyond mere utility, with the ability to discuss metrics related to retention, repeat visits, and active engagement.

• Comprehensive understanding of the payments landscape, including card networks, digital wallets, BNPL/installments, local payment methods, and emerging payment systems.

• Experience in launching payment method expansions or new payment functionalities at a consumer scale.

• Proven success in enhancing checkout or transaction conversion rates through experimentation and data-driven improvements.

• Strong design sensibility and experience working closely with design teams to create financial user experiences that feel trustworthy, personalized, and proactively beneficial.

• A collaborative approach to working with platform product teams, comfortable with delegating tasks to partners and sharing ownership of integrations.

• Demonstrated success in building cross-functional alignment among Engineering, Design, Finance, Legal, and Payments stakeholders.

• Experience with consumer products on a global scale, with an understanding of how payment behaviors, regulations, and preferences differ by market.

• Eager to drive execution across large, diverse teams in a fast-paced environment, while remaining engaged with product specifics.

• Willingness to undertake individual contributor product management roles with a focus on experimentation and iteration.

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Employee Travel Credits