Product Manager, Service Designer – Digital Product, Human-Centered Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee product strategy, development of the roadmap, and prioritization of the backlog

• Engage in customer discovery, conduct stakeholder interviews, and perform user research

• Create customer journeys, service blueprints, and operational workflows

• Lead Agile ceremonies, workshops, roadmap assessments, and planning sessions

• Formulate business cases, strategies for adoption, and communications for executives

• Collaborate with engineering, architecture, AI/ML, governance, and business teams

• Track adoption metrics, customer satisfaction, and operational KPIs

• Propel continuous improvement and initiatives for organizational change

• Assist in future Federal initiatives related to product strategy, customer discovery, service design, platform adoption, Agile delivery, and digital transformation

• Create innovative solutions that enhance customer experiences and support federal missions

⛳️ Requirements

• Proven experience in Product Management, Product Ownership, Service Design, Customer Experience, or Digital Transformation

• Strong background in Agile delivery

• Demonstrated experience leading cross-functional initiatives

• Exceptional skills in stakeholder management and communication with executives

• Capability to convert customer needs into actionable solutions

• Bachelor's degree in Business, Information Systems, Human-Centered Design, Design, Engineering, Public Administration, or a related field

• At least 3 years of professional experience in Product Management, Product Ownership, Service Design, Human-Centered Design, Business Analysis, Digital Transformation, or a relevant discipline

• Experience in collecting business and user requirements through engagement with stakeholders and discovery activities

• Experience working within Agile delivery teams

• Strong communication, facilitation, and stakeholder management abilities

• Aptitude for balancing customer needs, business goals, and technical considerations in solution development

• Excellent analytical and problem-solving capabilities

• Desired experience with product management, product strategy, product roadmaps, product ownership, product discovery, backlog management, user story development, feature prioritization, or MVPs

• Desired experience with human-centered design, service design, design thinking, user research, journey mapping, service blueprinting, persona development, or customer experience

• Desired experience in Agile delivery methodologies including Agile, Scrum, SAFe, Kanban, Lean, or continuous improvement

• Desired experience with tools like Azure DevOps, Jira, Confluence, Miro, Figma, or Lucidchart

• Desired experience with digital transformation initiatives, business process improvement, change management, or data-informed product decisions

• Experience in federal consulting

• Experience supporting VA, DoD, DHA, CMS, HHS, or other federal agencies

• Active Public Trust or Security Clearance, or the ability to obtain one

🏝️ Benefits

• A culture of continuous learning

• Opportunity to collaborate with seasoned consultants, engineers, designers, and technologists

• Contribution to impactful federal missions

• Chance to shape digital products, redesign customer journeys, and facilitate organizational change

• Work that leaves a lasting impact on customer experiences and federal missions