Product Manager – Payments

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Serve as the intermediary between payments operations, compliance, and the engineering team — transforming operational requirements and business risks into clear, prioritized specifications for engineers to execute.

• Take ownership of the company-wide payments roadmap: convert business priorities into an effort-estimated, impact-assessed backlog, and be the sole accountable leader for sprint planning and prioritization for the payments engineering team.

• Define and manage key business performance indicators including authorization/approval rates, payment success rates, false decline rates, and cost-per-transaction; convert the gap compared to industry benchmarks (healthy e-commerce card-not-present authorization rates typically range from 85–95%, with 90%+ deemed well-optimized) into a prioritized series of requirements for engineering.

• Develop the business case and scoped requirements for multiprocessor/acquirer routing and failover, enabling engineering to implement intelligent routing that mitigates revenue loss during a single processor outage or high-decline processor incidents.

• Prioritize and define improvements to retry and recovery logic in collaboration with engineering, balancing recovered revenue against potential fraud exposure.

• Manage the fraud-versus-conversion tradeoff as a business decision: establish targets for reducing false declines and acceptable chargeback/dispute thresholds, then translate those into prioritized engineering tasks.

• Convert Merchant-of-Record obligations (such as tax compliance, disputes/chargebacks, and regional payment compliance) into product requirements for the engineering team to plan and deliver against.

• In your first 90 days: acquire in-depth knowledge of our PSP/acquirer integrations, routing logic, retry/recovery, fraud rules, and MoR/tax stack to effectively translate operational needs into scoped, prioritized engineering requirements — without becoming a payments engineer; establish baseline metrics and identify the top 3 sources of failed or declined transactions; assume responsibility for sprint planning for the payments engineering team; and deliver one significant, metrics-supported enhancement to the approval or payment success rate.

⛳️ Requirements

• Experience in a tech/SaaS or payments/fintech company, with direct, hands-on management of a payments/processing surface.

• Proven experience collaborating closely with engineering teams.

• Willingness to work overlapping West Coast hours due to the concentration of our product and payments strategy.

🏝️ Benefits

• Contribute to products utilized by some of the world's top game studios.

• Take ownership of a core product area with substantial autonomy and influence.

• Play a role in shaping the future of direct-to-consumer commerce in gaming.

• Become part of a lean, ambitious, and highly collaborative team focused on building products at scale.