Product Manager, Epic Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a specialist in Epic functionality, its current capabilities, and future developments.

• Develop strategies for Epic upgrades, enhancements, and feature implementation.

• Assess Epic functionality to determine its relevance and value.

• Collaborate extensively with Operations to grasp workflows, challenges, and successes.

• Convert business requirements into Epic standards and adoption plans.

• Lead exploratory sessions to identify underlying issues prior to defining solutions.

• Utilize innovative problem-solving and solution-focused thinking.

• Provide clear, prescriptive recommendations along with rationale and trade-offs.

• Oversee requirements gathering and scoping across Operations, Epic, Innovation, Product, and Data initiatives.

• Advise Epic SOMs based on functionality and industry best practices.

• Manage the creation and upkeep of Epic playbooks.

• Recognize integration needs and opportunities, translating operational demands into scalable Epic-aligned integration strategies, including third-party systems.

• Educate and collaborate across Epic Services on Epic standards and functionalities.

• Work closely with Partnership Success to ensure consistent messaging to clients.

• Engage in Epic RevCyclers and lead workgroups as required.

⛳️ Requirements

• A bachelor’s degree is mandatory.

• Over 5 years of Epic experience in healthcare operations or an IT setting.

• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.

• Extensive functional expertise in Epic.

• Exceptional communication skills suitable for executive-level interactions.

• A creative, solution-driven approach to problem-solving.

🏝️ Benefits

• Health insurance

• Time off

• Retirement programs

• Professional development opportunities

• Recognition programs