Product Manager – Enterprise Restaurant E-Commerce Tools

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and steer the product vision, roadmap, and execution strategy for Tillster’s enterprise restaurant commerce and operational tooling platform.

• Develop scalable workflows that facilitate onboarding, restaurant administration, menu/catalog management, order operations, reporting, and integrations.

• Prioritize feature enhancements and platform improvements by utilizing customer feedback, operational insights, analytics, and market research.

• Set product KPIs, OKRs, and operational success metrics that are connected to adoption, efficiency, scalability, and business outcomes.

• Identify pain points within enterprise restaurant operational workflows and create scalable solutions that enhance efficiency and usability.

• Conduct discovery sessions with enterprise restaurant customers to gain insights into operational challenges in complex multi-location and franchise settings.

• Collaborate with internal operational and implementation teams to enhance workflow automation, onboarding, and operational visibility.

• Lead initiatives for customer journey mapping, usability testing, and workflow optimization.

• Develop and improve enterprise tools for restaurant administration, merchant management, order operations, user permissions and role management, reporting and analytics, as well as platform integrations and APIs.

• Work closely with Engineering, Design, Operations, Sales, Customer Success, and Implementation teams to deliver impactful platform capabilities.

• Convert business requirements into precise product specifications, user stories, acceptance criteria, and launch plans.

• Assist in go-to-market readiness by providing documentation, training, product positioning, and rollout planning.

• Utilize data, analytics, and AI-driven insights to pinpoint operational inefficiencies and prioritize platform enhancements.

• Investigate opportunities for intelligent automation, predictive operational tooling, and AI-augmented restaurant management workflows.

• Team up with Data and Engineering groups to enhance operational visibility and decision-making through analytics and automation.

⛳️ Requirements

• A minimum of 3 years of product management experience in B2B SaaS, enterprise platforms, e-commerce, or restaurant technology.

• Proven experience in developing platform tools, administrative systems, or operational workflows for complex enterprise users and organizations.

• Strong comprehension of enterprise operational workflows and multi-tenant SaaS environments.

• Experience working with APIs, integrations, payment systems, commerce platforms, or enterprise operational systems.

• Strong analytical skills and the ability to make data-driven decisions.

• Excellent communication, prioritization, and cross-functional collaboration abilities.

• Experience engaging directly with enterprise customers and operational stakeholders.

🏝️ Benefits

• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision, and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP"), and Optum Care 24-hour confidential medical counseling services.

• Holidays: The company observes ten (10) paid holidays per calendar year.

• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12 months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.

• Retirement: Effective from your employment start date, you will be eligible to participate in the 401(k) Plan.

• Education, Learning & Development: We provide college tuition and education assistance programs, Udemy Learning courses, and ongoing learning and development opportunities.