Product Manager – Connected Devices, Ecosystem Integration

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the **complete lifecycle of safety devices**, from initial onboarding to end-of-life management.

• Align **device roadmaps** with the overarching PSD product strategy.

• Manage firmware updates, release planning, and enhancements to device health.

• Strategize and advance vendor and platform integrations as necessary.

• Collaborate with engineering teams and vendors to guarantee **device reliability, performance, and scalability**.

• Establish **life of device processes**, including renewals, replacements, and trade-in/out procedures.

• Assist in the identification, assessment, and onboarding of **new device partners** in line with the PSD roadmap.

• Evaluate trade-offs regarding cost versus performance, battery life versus capability, and connectivity and telemetry options (cellular, BLE, Wi-Fi, satellite).

• Lead the assessment and onboarding of hardware vendors, focusing on security posture, certification/compliance readiness, scalability, and operational interoperability with Everbridge platforms.

• Specify requirements for **future device capabilities and form factors** based on the overall PSD roadmap.

• Take ownership of the roadmap for vendor integrations.

• Collaborate with internal product teams to influence and align on roadmap deliverables.

• Utilize device and use case functionality to create cohesive, impactful features for the platform.

• Create product requirements documents.

• Deliver insights and align with product team(s) as the SME to enhance understanding of use case and user problem statements.

• Assess solution design, prioritization, and delivery schedules to fulfill overall business needs.

• Coordinate release readiness activities, including demos, training sessions, and documentation.

• Facilitate the integration of new devices and partners into the **Everbridge 360 platform**.

• Collaborate closely with product and engineering teams on APIs, device telemetry ingestion, alert workflows, and device/platform or other external statuses (e.g., battery state, signal, etc.).

• Ensure smooth interoperability between hardware and EB360.

• Act as the primary product liaison for **device vendors**, managing relationships with hardware providers, their firmware teams, and ecosystem partners.

• Oversee delivery timelines, technical alignment, issue resolution, and roadmap with response centers to enhance workflow features.

⛳️ Requirements

• 4-6 years of experience in product management, hardware, IoT, or similar technical roles.

• Strong grasp of connected devices and IoT ecosystems.

• Familiarity with System-on-Chip (SoC) architectures and chipsets (e.g., Qualcomm or equivalent).

• Basic knowledge of network technologies, including LTE / LTE-M / NB-IoT, Bluetooth (BLE), Wi-Fi, with satellite knowledge as a bonus.

• Ability to assess technical trade-offs regarding hardware, connectivity, and cost.

• Experience collaborating with external vendors or partners.

• Comfortable influencing cross-team roadmaps through partnership.

• Excellent organizational and communication skills.

• **Preferred Background**

• Experience at companies such as semiconductor vendors, IoT platforms, device manufacturers, or other connected hardware ecosystems.

• Exposure to firmware development cycles or embedded systems.

• Experience supporting hardware-software integrations.

🏝️ Benefits

• Healthcare

• Dental

• Parental planning

• Mental health benefits

• Disability income benefits

• Life and AD&D insurance

• 401(k) plan and match

• Paid time off

• Fitness reimbursements