Product Manager, Card Transactions – Risk Management

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Take ownership of the complete card transaction lifecycle, which includes authorization processes, settlement handling, 3DS authentication, and exception management (such as decline codes, MCC blocks, and velocity rules).

• Drive the product strategy for transaction monitoring by developing systems that function across various schemes and regions as Reap grows internationally.

• Manage dispute resolution and chargeback processes, encompassing intake, VROL/Mastercard API integration, response submissions, and tracking of outcomes.

• Oversee transaction health across card programs, addressing and resolving operational issues that impact authorization rates, settlement failures, and card scheme exceptions.

• Ensure continuous adherence to Visa and Mastercard scheme regulations; oversee program-level compliance reporting and address scheme audit requests.

• Handle local regulatory compliance responsibilities in relevant jurisdictions (such as Hong Kong and others as the business scales).

• Collaborate with the platform product team to integrate and enhance KYB/KYC processes for new markets, ensuring proper implementation of our compliance policies.

• Enforce and maintain country-specific restrictions related to card issuance and transaction acceptance.

• Actively identify risks and compliance gaps, developing systems that establish a robust and scalable framework.

• Evaluate, onboard, and manage risk management vendors; be comfortable working directly with vendor APIs and integration flows to facilitate implementation alongside engineering.

⛳️ Requirements

• A minimum of 5 years of product management experience in card transaction processing, fraud/risk products, or compliance, with direct exposure to card scheme rules (Visa and/or Mastercard).

• A strong grasp of the card transaction lifecycle, including authorization, clearing, settlement, and dispute/chargeback processes.

• Experience collaborating with payment processors; familiarity with the interactions between issuers, acquirers, networks, and processors.

• Proven experience managing KYB/KYC review processes and AML monitoring frameworks.

• A structured, systems-thinking approach, enabling you to see how authorization, fraud, AML, and KYC function as an integrated system rather than as four distinct issues.

• Exceptional written communication skills, with the ability to clearly document SLAs, internal policies, and responses to scheme compliance.

• Proficient in using card scheme portals and APIs (such as Visa Online, VROL, Mastercard Connect, or their equivalents).

• Experience with SQL for querying and analyzing transaction data.

• Capability to read and interpret API responses, webhooks, and log data for transaction troubleshooting (coding skills are not required, but technical literacy is essential).

• Comfortable utilizing AI tools and consistently leveraging them to enhance personal and team productivity.

🏝️ Benefits

• Insurance coverage available after probation.

• Reap Card stipend provided.

• Access to AI tools in the workplace.

• Flexible remote work options within a global, collaborative team.

• A culture that fosters innovation, inclusion, and ongoing learning.