Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of feature-level discovery, requirement definition, prioritization, and delivery within a designated product area.

• Convert complex customer and business challenges into clear user stories, acceptance criteria, and necessary documentation.

• Assess trade-offs and provide prioritization recommendations within your area of focus, exercising sound judgment with minimal oversight.

• Collaborate with engineering on planning, estimation, QA readiness, and release execution, adjusting plans as required based on new insights.

• Work closely with Engineering, Customer Success, Sales, and Support to clarify requirements and ensure seamless releases.

• Persuade and align cross-functional stakeholders by modifying your communication style and constructively managing disagreements to influence product decisions.

• Clearly communicate changes, updates, and known issues throughout the organization.

• Foster productive working relationships with internal teams and, when applicable, external stakeholders.

• Conduct customer interviews, analyze feedback, and perform usability assessments to identify root causes and opportunities for improvement.

• Examine feature usage, performance metrics, and qualitative insights to diagnose problems and propose solutions.

• Modify existing methodologies or suggest alternatives in response to non-routine or evolving product challenges.

• Contribute well-informed recommendations to broader discussions regarding product strategy.

• Manage the backlog for your feature area, ensuring clarity and proper prioritization.

• Provide insights into the product roadmap based on data and customer feedback.

• Assist Senior PMs in evaluating trade-offs and investment opportunities.

• Monitor and analyze key metrics associated with your product area.

• Suggest enhancements and optimizations to improve usability and reliability.

• Aid in root-cause analysis for defects or customer-related issues.

⛳️ Requirements

• Degree & Years of Experience: Generally requires a minimum of 5 years of relevant experience with a Bachelor's degree; or equivalent experience.

• Familiarity with provider workflows, healthcare operations, and/or electronic health record (eHR) systems.

• Strong analytical and problem-solving abilities, including the capacity to evaluate various inputs and exercise sound judgment.

• Experience in making prioritization decisions and trade-off recommendations within a structured product environment.

• Ability to modify existing approaches to tackle ambiguous or non-routine product challenges.

• Clear and persuasive communication skills, with a proven track record of influencing cross-functional stakeholders without formal authority.

• Working knowledge of APIs and/or technical products; capable of engaging in technical discussions with engineering partners.

• Professional maturity to work independently, with oversight provided at key milestones rather than continuous direction.

🏝️ Benefits

• 💸Competitive compensation

• 🌍Remote-first Work from anywhere in the US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.

• Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), allowing space for both deep work and personal life.

• ✈ Company-wide offsite We prioritize connection—join us for an annual offsite to collaborate, build relationships, and enjoy some fun together.

• 🌴Time off that you’re encouraged to use Flexible PTO designed for genuine recharging, plus 17 company holidays, paid sick leave, and paid parental leave.

• 💙Comprehensive health coverage Choose from multiple medical plan options with significant company premium contributions, along with dental (including orthodontia) and vision coverage for you and your family. **Includes company contributions to HSA/FSA accounts (based on plan selection).

• 💰Financial wellness 401(k) with company match to assist you in planning for the future.