Product Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of the complete product vision, strategy, and roadmap for enterprise messaging, identity, and compliance services, which encompass Exchange Online, Entra ID, SMTP relay, mail routing, Proofpoint, eDiscovery, and legal hold functionalities.

• Establish and oversee the Agile Release Train (ART) roadmap for mail, identity, and compliance value streams, ensuring alignment with enterprise business objectives, regulatory requirements, and goals for reducing cyber risks.

• Create and sustain Lean Business Cases for epics and features pertaining to service resiliency, platform modernization, compliance readiness, and security improvements in collaboration with Architecture, Security, and Portfolio leadership.

• Function as a senior Product Owner within the SAFe Agile framework, directing teams through PI Planning, backlog refinement, System Demos, and Inspect & Adapt ceremonies.

• Act as the enterprise subject matter expert on Exchange Online mail flow, transport rules, connectors, SMTP relay, shared mailboxes, distribution lists, Microsoft Teams administration, and integrated collaboration services.

• Manage the product strategy and lifecycle for Microsoft Entra ID functionalities relevant to messaging, Teams, and access, including identity integration, authentication dependencies, directory-driven access, and lifecycle controls.

• Lead product ownership for Microsoft Purview eDiscovery and legal hold functionalities, which include case workflows, preservation strategies, role-based access alignment, and operational readiness.

• Establish governance standards and support models for legal hold, retention, inactive mailbox management, and defensible data preservation in collaboration with Legal, Records Management, Privacy, and Security stakeholders.

• Define, track, and report KPIs and service health metrics for messaging, identity, and compliance platforms, addressing service availability, mail flow reliability, security posture, incident trends, and operational efficiency.

• Produce updates for executives, quarterly business reviews (QBRs), and PI Planning materials that effectively convey roadmap status, platform risks, key dependencies, and business impacts to senior leadership.

• Design and implement change management, communication, and operational readiness plans for messaging, identity, and compliance platform modifications, encompassing service introductions, migrations, control changes, and decommissioning.

• Cultivate and sustain trusted relationships with leaders across Infrastructure, Security, Legal, Privacy, Records Management, Risk, Audit, and business operations.

⛳️ Requirements

• Over 7 years of experience in product ownership, product management, or equivalent platform leadership roles, with significant responsibility for enterprise messaging, collaboration, identity, security, or compliance services.

• SAFe Agile certification (SAFe PM/PO, SAFe Agilist, or equivalent) along with demonstrated experience operating in a scaled agile context.

• Extensive, hands-on knowledge of Microsoft 365 Exchange Online, including mail flow, connectors, transport rules, shared mailboxes, distribution groups, SMTP relay, and service troubleshooting.

• Strong familiarity with Microsoft Teams, covering collaboration governance, policy management, meeting and messaging controls, and integration points within Microsoft 365.

• Comprehensive experience with Microsoft Entra ID, focusing on directory services, identity lifecycle dependencies, access governance concepts, and integration with Microsoft 365 workloads.

• Solid background in Microsoft Purview eDiscovery, legal hold, retention, and compliance operations, including collaboration with Legal and Security teams on defensible preservation and case support.

• Experience managing or collaborating on Proofpoint mail security functionalities, including mail routing, filtering, connector integration, and operational governance.

• Proven ability to translate intricate operational, risk, and compliance requirements into prioritized roadmaps, features, KPIs, and executive communications.

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Comprehensive benefits package

• Career development and training opportunities

• Dynamic and inclusive work culture within a globally renowned group

• Private Health and Dental Insurance

• Pension Plan

• Meal tickets

• Life Insurance