Product Management Lead Analyst, Med D Plan Finder

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with CMS and HPMS submission processes by collecting data, validating information, conducting quality reviews, and resolving issues.

• Ensure submissions are accurate and timely across various plan years and business priorities.

• Track findings, trends, and implement corrective actions.

• Participate in submission validation and monitor performance post-submission.

• Organize and verify partner data to ensure readiness for Open Enrollment.

• Aid in testing, implementation, and preparing for operational readiness.

• Maintain reporting and operational performance metrics related to CMS.

• Provide analytical reporting to support business decision-making.

• Identify trends, risks, and opportunities for improvement within Plan Finder operations.

• Create and manage Field Alerts and operational communications.

• Assist with client-facing communications.

• Coordinate and resolve intake requests, inquiries, and operational support needs.

• Facilitate Government Programs Intake Requests through coordination, documentation, and communication.

• Enhance efficiency, reporting accuracy, quality, and team effectiveness.

• Develop and maintain process documentation, job aids, trackers, and reference materials.

• Promote continuous improvement initiatives for clients, members, and internal partners.

⛳️ Requirements

• A minimum of 3 years of experience in Medicare, regulated markets, healthcare operations, compliance, pharmacy benefit management, product support, or a related area.

• Proficient in Microsoft Excel, including data analysis, reporting, tracking, and managing complex datasets.

• Capability to juggle multiple priorities and deadlines while ensuring accuracy and attention to detail.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively across teams and with various stakeholders.

• Skills in analyzing information, resolving problems, and advancing work in a fast-paced environment.

• Capacity to work independently while fostering collaborative relationships.

• Preferred: experience in supporting CMS, HPMS, Medicare Plan Finder, or regulatory submission processes.

• Preferred: prior experience with Open Enrollment or large-scale operational initiatives.

• Preferred: familiarity with reporting, analytics, compliance monitoring, or operational performance tracking.

• Preferred: working knowledge of Microsoft Access or similar database tools.

• Preferred: experience managing shared mailboxes, intake workflows, or service request processes.

• Preferred: involvement in process improvement initiatives.

• Preferred: bachelor's degree in Business, Healthcare Administration, Public Health, Information Systems, or a related discipline.

• Preferred: ability to learn and utilize emerging technologies, including Microsoft Copilot and other productivity tools.

• Must have home internet through cable broadband or fiber optic service with a minimum speed of 10Mbps download/5Mbps upload if working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Comprehensive medical benefits.

• Vision insurance.

• Dental coverage.

• Programs for well-being and behavioral health.

• 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement support.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Requirement for cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload for remote work.