Product Install Engineer – Instruments Division, 90%+ Travel

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install and qualify sophisticated KLA systems at customer locations worldwide.

• Lead the timely installation and qualification of intricate capital equipment.

• Ensure that installations adhere to quality standards, predictable cycle times, and successful warranty commencement.

• Diagnose, troubleshoot, and resolve technical issues that arise during installation.

• Identify root causes and implement efficient solutions.

• Conduct setup, alignment, calibration, and verification of complex semiconductor capital equipment.

• Collaborate with KLA regions, engineering, and customer teams to confirm system performance and facilitate tool ownership transfer.

• Provide clear updates on progress to stakeholders throughout the installation process.

• Accurately and timely complete installation documentation and administrative tasks.

• Secure warranty approval for newly installed tools.

• Work under the direction of managers and senior Installation Engineers, gradually gaining autonomy.

• Directly represent KLA to customers, ensuring customer satisfaction.

• Transition into a Customer Service Engineer role starting in Q4 2027, contingent upon business needs and successful performance.

⛳️ Requirements

• The selected candidate must be available to work 6 days a week, 10 hours a day.

• More than 90% international travel is required.

• An Associate of Science in Electronics Technology (ASET) or equivalent experience in supporting complex capital equipment within the semiconductor industry is mandatory.

• Strong understanding of electronics, optics, mechanical, electro-mechanical, and electro-optical systems is essential.

• Experience with high vacuum systems is highly preferred.

• Comfort with computer systems, operating systems, and networking (Windows, Unix, or similar environments) is necessary.

• Proficiency in Microsoft Office applications is required.

• Exceptional analytical, problem-solving, and troubleshooting skills are a must.

• Strong verbal, written, and interpersonal communication skills are essential.

• Highly self-motivated, organized, and detail-oriented individuals are encouraged to apply.

• Ability to work effectively across diverse cultures, functions, and geographies.

• Capability to operate independently while adhering to documented procedures and exercising sound technical judgment.

• Willingness to travel extensively both domestically and internationally.

• Must demonstrate successful performance in the Installation Engineer position to be considered for a transition to the Customer Service Engineer role, subject to business requirements.

🏝️ Benefits

• Medical, dental, vision, life, and other voluntary benefits.

• 401(K) plan with company matching.

• Employee stock purchase program (ESPP).

• Assistance with student debt.

• Tuition reimbursement program.

• Opportunities and programs for development and career growth.

• Financial planning benefits.

• Wellness benefits including an employee assistance program (EAP).

• Paid time off.

• Paid company holidays.

• Family care and bonding leave.

• Reasonable accommodations for qualified individuals with disabilities.