Product Improvement Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Identify and spearhead cross-functional initiatives aimed at enhancing systems, processes, and customer experiences.

• Analyze root causes of inefficiencies, customer challenges, and rework through structured problem-solving methods.

• Propel enhancements across Customer Service, Finance, Operations, Payroll, and Engineering sectors.

• Streamline and standardize workflows to boost efficiency, quality, and scalability.

• Utilize automation and system upgrades to minimize manual tasks and errors.

• Collaborate with Customer Service and relevant stakeholders to pinpoint pain points and areas for improvement.

• Employ Voice of Customer (VOC) feedback, data, and insights to prioritize improvement initiatives.

• Serve as the local Product Owner for relevant systems within the Australasia region.

• Prioritize and oversee the backlog in accordance with business impact and global delivery capacities.

• Function as the primary liaison between Australasia and global product/engineering teams.

⛳️ Requirements

• Demonstrated experience in Continuous Improvement, Program Management, Product Management, or equivalent roles.

• Extensive experience in recognizing and implementing process and system enhancements.

• Proven ability to utilize structured problem-solving methodologies effectively.

• Experience collaborating with technical/engineering teams in Agile or hybrid settings.

• Strong stakeholder management skills across various business functions.

• Experience in leading UAT, QA, and the implementation of system modifications.

• Robust analytical and data-driven decision-making abilities.

🏝️ Benefits

• Continuous improvement practices.

• Flexible working hours.

• Professional development opportunities.