Product Experience Specialist, APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Become a Lovable authority: Gain a comprehensive understanding of every aspect of our product.

• Offer Exceptional Support: Address a diverse range of user issues with promptness, empathy, and clarity.

• Troubleshoot and escalate efficiently: Examine bugs, edge cases, and unexpected behaviors, collaborating with engineering when necessary to ensure users are unblocked.

• Gather and disseminate insights: Identify trends in feedback and highlight the most significant points for the product and engineering teams.

• Enhance our support resources: Keep help documentation up-to-date and discover ways to automate repetitive tasks while preserving a personal touch.

• Represent the Customer's Voice: Take full accountability in ensuring that user feedback influences product development.

⛳️ Requirements

• 3 years of experience in B2C SaaS customer support utilizing tools such as Intercom.

• User-Centric Approach: You naturally advocate for users and continuously seek opportunities to enhance their experience. You pay attention to details because they are important.

• Clear and Effective Communicator: Whether it's a brief chat response or a detailed bug report, you communicate with warmth, clarity, and precision.

• Skilled Problem Solver: You maintain composure under pressure, think clearly in chaotic situations, and act swiftly to assist users, even with unfamiliar issues.

• Bonus: Familiarity with Lovable.

🏝️ Benefits

• This is a contractor role that requires availability during APAC business hours to ensure uninterrupted support for our global user community.