Product Designer – Customer-Facing Products

This is a fully remote position, open to applicants in Poland.

📋 Description

• You will create the complete Hippo Plus experience — from the sales funnel that turns first-time visitors into policyholders, to the back-office tools the team utilizes for managing policies, payments, and customer support.

• You will collaborate with PMs and Engineers from the discovery phase onward – identifying problems, exploring solutions, and launching features that positively impact key product metrics (conversion, activation, retention).

• You will conduct user interviews, shadow sessions, and establish lightweight feedback loops with both customers and internal teams.

• You will sketch, wireframe, and prototype at the appropriate fidelity for the questions you're addressing (we regularly use Figma and LLMs).

• You will facilitate the challenging discussions that align product, design, and engineering teams.

• You will share your work transparently: including your process, nascent ideas, and errors. You will actively participate in design critiques, offering your opinions and leaving with improved work.

⛳️ Requirements

• Possess 3+ years of experience delivering production work, with a portfolio that showcases your process, data, and impact.

• Have a strong proficiency in Figma: including components, variables, auto-layout, and prototyping.

• Be comfortable designing across the entire product landscape: including consumer flows, transactional emails, back-office tools, and dashboards.

• Utilize LLMs as part of your design toolkit (Claude is used alongside Figma here – for research synthesis, drafting ideas, prototyping, and writing).

• Be capable of independently managing a project with support from a Staff Designer when needed.

• Exhibit initiative – identify a problematic meeting and propose a solution; clarify vague briefs; suggest improvements when you see a better way.

• Be fluent in English and available in the afternoons 2-3 days a week (with occasional evening calls for US time zones).

• Engage actively: keep your camera on during calls, participate in team events, and share the occasional humorous meme in Slack. We are remote but not solely reliant on Slack. Pets are welcome – we are proudly a pet-friendly team (proof).

• Have a well-defined design process that you can articulate – you can defend your ideas without becoming overly attached to them, and you welcome and provide feedback candidly (we conduct weekly design critiques).

• **You will earn extra points for:**

• Experience in designing consumer-facing insurance or fintech products.

• Experience in creating AI-powered features: such as chatbots, agent assistance, AI-driven workflows, and LLM-in-the-loop interfaces.

• Some understanding of US home insurance, claims, or insurance operations – or a genuine curiosity to learn more.

• Experience working with US stakeholders and managing the associated time-zone challenges.

🏝️ Benefits

• Private medical care with a dental and orthodontic package for you and your family.

• Group life insurance.

• Access to psychotherapy support — free online sessions with psychologists and psychotherapists.

• Home physiotherapy services.

• 50% reimbursement for multisport card & meditation apps.

• 50% reimbursement for courses, conferences, books, and certificates.

• Free access to private language lessons.

• Cafeteria platform — an extra “stówka” every month to spend as you wish.

• Nanny services for parents.

• Concierge services – a personal assistant to help manage your daily tasks.

• A chill room with table football and a PlayStation 5.

• Complimentary snacks and ice cream in the office (available every day, all year long!).

• Free Friday lunch in the office.

• Team-building events — we celebrate together multiple times a year during our annual Offsite & Christmas Parties, post-work beers, or our #WinterEscapeMonth workation in Cyprus.