Product Build Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all facets of constructing various components (hotel, activities, train, cruise, etc.) of the travel products within the operational and booking systems.

• Exhibit exceptional project management and organizational abilities, demonstrating multitasking skills while collaborating effectively with internal stakeholders across different functions.

• Enter all contract information, including room types, rates, inventory, and taxes, with a high level of precision.

• Promptly update the system when there are changes in rates and/or terms.

• Accurately input all service types of inventories and manage inventory reductions supplied by vendors.

• Identify and address any potential impacts on existing bookings.

• Execute pricing applications in line with current business practices.

• Ensure the accuracy of both inputs and outputs through thorough proofing.

• Achieve all Key Performance Indicators (KPI) for each assigned task.

• Update all systems and internal communications in relation to vendor modifications and passenger requests.

• Address product build inquiries received through the help desk and chat channels.

• Regularly maintain departmental documentation to incorporate updated processes.

• Collaborate closely with the Systems and Innovations teams to enhance the booking system.

• Develop strong and stable working relationships with both internal functional teams and cross-functional teams, with some guidance and support from senior team members.

• Tackle problems of moderate complexity that may require data or situational analysis.

• Use judgment within the parameters of the role or established procedures to determine the suitable course of action.

• Offer recommendations for improvements in content processes.

• Conduct proactive checks on products, services, travel documents, websites, and other areas where content is delivered.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree is preferred.

• At least 2+ years of relevant experience is required.

• Must be adept at communicating with both internal and external customers and vendors through various communication methods, including phone calls.

• Highly organized and exceptionally detail-oriented.

• Proven track record in establishing and meeting deadlines.

• Capability to manage multiple projects simultaneously.

• Strong analytical skills and strategic thinking capabilities.

• Experience in working with databases and systems.

• Proactive mindset towards enhancing processes and tasks.

• Proficiency in Microsoft Office applications.

🏝️ Benefits

• Work from Home

• Generous PTO Package

• Bonus and Incentive Plans

• Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions, and Healthy Actions incentive (sponsored by Cigna)

• Employee Assistance Program

• Short-term/Long Term Disability Plan

• Employer Sponsored Life Insurance

• Employer-Matched 401(k)

• Familiarization Trips (Get paid to experience our vacations!)

• Employee and Family/Friend Travel Discounts

• Corporate Discounts through Working Advantage

• Employee Referral Bonus

• Cross-Departmental and Advanced Training Opportunities

• Anniversary, Birthday, and Recognition Perks

• Years of Service Awards

• Annual Reimbursements for Home Office (office expenses, phone, internet)