Processor

This is a fully remote position, open to applicants in United States.

📋 Description

• Assisting auto insurance providers with the acquisition of vehicle titles and related paperwork.

• Collaborating with financial institutions and vehicle owners.

• Opening and scanning incoming mail.

• Managing the call queue and delivering updates on claims.

• Preparing and dispatching total loss packets in accordance with state regulations.

• Obtaining payoff information and Letters of Guarantee from primary lien holders.

• Notifying owners about the submission of their packets.

• Conducting follow-up calls to owners for necessary documentation.

• Making follow-up calls to lien holders.

• Sending out revised packets as required.

• Reviewing incoming mail to ensure compliance with state regulations.

• Monitoring and managing tasks within the shared inbox.

⛳️ Requirements

• Over one year of experience in an office customer service role.

• Educational requirement: High school diploma.

• Proficient in the use of basic office equipment and Microsoft products.

• Ability to identify and analyze vehicle title documents in accordance with company and state guidelines.

• Capability to work closely with State DMV offices and lien holder entities.

• Strong problem-solving skills.

• Ability to handle multiple tasks simultaneously.

• Basic proficiency with 10-key data entry.

• Capacity to thrive in a fast-paced environment.

• Excellent written and verbal communication skills.

• Outstanding customer service skills and a positive attitude.

• Basic math skills.

• Ability to prioritize and delegate workflow effectively.

• Competence to work independently or as part of a team.

• Proficiency in reading and writing English fluently and effectively.

• A valid driver's license is required.

• Willingness to work occasional overtime as necessary.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision coverage.

• 401k plan with company matching contributions.

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP) at no cost to you.

• Paid Vacation and Sick Leave.

• Paid Company Holidays.

• Life and Accidental Death & Dismemberment Insurance.

• Discounts and numerous other employee benefits.