Processing Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Onboard and train both new and existing team members in departmental processes and applications.

• Suggest enhancements to workflows, quality, documentation, and overall processes.

• Assist in processing team initiatives while fostering innovation and ongoing improvement.

• Keep documentation, scalable playbooks, and standard operating procedures up to date.

• Collaborate with project managers, review teams, and technical stakeholders regarding deadlines, project objectives, troubleshooting, and issue resolution.

• Implement data processing workflows utilizing Nuix, RelativityOne, and various commercial and proprietary tools.

• Aid in inventory management, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hosting tasks.

• Set up and manage RelativityOne workspaces, including permissions, views, layouts, folder structures, and workspace security.

• Serve as the first point of escalation for internal technology and data investigation issues.

• Utilize Lighthouse proprietary tools and features of RelativityOne, such as Integration Points, Staging Explorer, Import/Export, and Automated Workflows.

• Balance workload while ensuring quality, urgency, and adherence to client commitments.

• Leverage EDRM knowledge to facilitate defensible processing workflows.

• Estimate processing timelines and communicate any risks, dependencies, and changes in delivery.

• Perform additional duties as needed.

⛳️ Requirements

• Required: High School diploma or equivalent; Associate's or Bachelor's degree is preferred.

• A combination of at least two of the following: education, experience, and/or certifications.

• 4–6 years of experience in data processing within an eDiscovery environment or similar technical roles.

• Relevant industry certifications or equivalent professional experience are preferred.

• Proficient understanding of litigation support and eDiscovery applications, including Nuix, Relativity, Concordance, IPRO eCapture, Equivio, LAW, Clearwell, Summation, Brainspace, or comparable platforms.

• Familiarity with automated processing workflows, quality control procedures, basic hosting tasks, and the various stages of the Electronic Discovery Reference Model (EDRM).

• Experience in working with databases is essential.

• Strong command of Microsoft Office and Microsoft 365 applications.

• Knowledge of computer forensics with experience in EnCase and FTK is preferred.

• Exceptional communication, organizational, problem-solving, and prioritization skills.

• Capability to manage competing deadlines in a dynamic, deadline-oriented environment.

• Dedication to excellence, urgency, client satisfaction, and high-quality customer service.

• Willingness to work occasional evenings and weekends or be on call periodically.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Company-sponsored Life & AD&D insurance.

• Company-covered short- and long-term disability insurance.

• Access to telemedicine services.

• Wellness programs.

• Flexible Paid Time Off (PTO) policy.

• Paid days for volunteer work.

• Optional accident, hospitalization, and critical illness insurance.

• Pet insurance options.

• Annual bonus or incentive program.

• Equal Opportunity Employer.