Process Improvement Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• The Process Improvement, Project Manager is a vital position within the Operations team at KPI Solutions, enhancing visibility, consistency, and scalability in the company's delivery and operational processes.

• This role involves close collaboration with Scheduling, Project Management, and functional leaders to create dashboards, reports, and operational insights that provide transparency into project timelines and delivery performance.

• Develop and sustain operational dashboards and reports that offer visibility into project timelines, delivery effectiveness, resource utilization, and essential operational KPIs.

• Collaborate closely with the Scheduling team to ensure that project schedule data is accurate, standardized, and effectively utilized for operational insight and decision-making.

• Define, document, and standardize fundamental operational processes throughout the organization, including project planning, execution, handoffs, and escalation workflows.

• Identify inefficiencies, gaps, and risks in current operational workflows and propose scalable, practical enhancements.

• Design and implement operational tools, templates, and frameworks that promote consistent execution across various projects and teams.

• Assist leadership by converting operational data into actionable insights, trends, and recommendations.

• Establish and uphold operational governance standards, including metrics definitions, reporting schedules, and process ownership.

• Facilitate cross-functional alignment by clarifying roles, responsibilities, and expectations among Operations, Delivery, Scheduling, and other functional teams.

• Support change management initiatives by promoting the adoption of new processes, tools, and reporting standards across the organization.

• Continuously assess operational performance and lead ongoing improvement initiatives to boost efficiency, predictability, and scalability.

• Travel is required, up to 10–15%.

• Lean, Six Sigma, or continuous improvement certification is preferred.

• Proficiency in Microsoft 365 – Office Applications.

• Strong organizational capabilities with meticulous attention to detail and follow-through.

⛳️ Requirements

• A Bachelor’s degree in business, Engineering, Operations Management, or a related field; equivalent experience will be considered.

• 7–10 years of experience in operations, operational excellence, PMO, delivery operations, or consulting environments.

• A solid understanding of project delivery models, scheduling concepts, and operational workflows within a services or project-based organization.

• Proven experience in creating dashboards and operational reports using tools such as Power BI, Excel, Smartsheet, or comparable platforms.

• Demonstrated ability to design and implement cross-functional processes that foster consistency and scalability.

• Strong analytical and problem-solving skills with the capability to convert complex data into clear, actionable insights.

• Excellent communication and collaboration skills; able to influence stakeholders without direct authority.

• Ability to work independently in a fast-paced and dynamic environment while handling multiple initiatives concurrently.

• Experience collaborating closely with project management, scheduling, and delivery teams.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company-paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Pet Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & Development

*****KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.*