Process Analyst I

📋 Description

• Upload and arrange files and documents within the SafetyDocs platform;

• Oversee deadlines and follow up on pending documentation with clients;

• Offer operational assistance to clients in navigating the platform;

• Provide foundational training on the SafetyDocs platform to users;

• Help clients in organizing and monitoring information in the system;

• Keep track of automatic alerts and notifications from the platform;

• Confirm basic registration details (CNPJ, address, and dates);

• Report operational discrepancies to the internal team;

• Assist in the department's operational tasks related to client service;

• Engage in operational requests and department projects as needed.

⛳️ Requirements

• Fundamental Microsoft Office skills and familiarity with software systems;

• Highly organized and attentive to detail;

• Proactive with a strong sense of accountability;

• Effective verbal and written communication abilities;

• Customer service orientation with an empathetic and solution-driven mindset;

• Capability to work collaboratively in a team environment across various departments;

• Understanding of document management, facilities, real estate legalization/regularization, and intermediate or fluent English proficiency.

🏝️ Benefits

• CLT employment (Brazilian statutory employment) - 100% Remote (work from home)

• Meal allowance (Vale Refeição)

• Food allowance (Vale Alimentação)

• Health and dental plans

• Life insurance