Print Solutions Analyst

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as a primary analyst facilitating extensive and intricate healthcare print projects from initial discovery to readiness for implementation.

• Collaborate with Sales and clients to collect business, operational, technical, and fulfillment requirements.

• Evaluate opportunities for Digital Asset Management (DAM) integration and assess the technical feasibility and approaches for implementation.

• Document customer workflows, approval procedures, ordering methods, and future-state requirements.

• Analyze customer data to uncover opportunities for savings, standardization, and operational enhancements.

• Coordinate efforts with Technology, Digital Product, Operations, Sourcing, Customer Success, and Implementation teams.

• Identify risks, dependencies, gaps, and potential barriers to implementation prior to project deployment.

• Create documentation to ensure readiness for implementation, including milestones, ownership, approvals, and timelines.

⛳️ Requirements

• A bachelor's degree or an equivalent combination of education and relevant experience.

• Over 5 years of experience in business analysis, print solutions, customer implementation, project coordination, eCommerce, digital solutions, or a related discipline.

• Proven ability to translate complex business and technical requirements into actionable plans.

• Strong skills in stakeholder management and cross-functional coordination.

• Knowledge of print production, sourcing, fulfillment, inventory management, and distribution workflows.

• Experience in supporting large, complex customer opportunities that involve multiple stakeholders and requirements.

• Proficiency in gathering and documenting business, operational, product, and technical requirements.

• Experience in coordinating cross-functional teams and managing several concurrent priorities.

• Proficient in Microsoft Excel, PowerPoint, Teams, and related collaboration tools.

• Exceptional analytical, organizational, and problem-solving skills.

• Strong written and verbal communication abilities with a knack for clearly explaining technical concepts.

• Capability to manage multiple priorities in a fast-paced setting.

• Preferred experience with DAM platforms, technical implementations, or customer technology solutions.

• Familiarity with DAM platforms, print procurement systems, or marketing technology solutions.

• Understanding of APIs, system integrations, and technical implementation processes.

• Experience in supporting enterprise or multi-location customer implementations.

• PMP, CBAP, Agile, or similar project management/business analysis certification is preferred.

🏝️ Benefits

• An inclusive culture supported by associate-led Business Resource Groups.

• Flexible PTO and company holidays.

• 401(k) plan with company match.

• Programs focused on physical and mental wellness.

• Discounts for online and retail purchases, among other perks.