Principal – Value Realization

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of the post-sales Value Realization workstream across League's entire customer portfolio.

• Transition pre-sales business cases at contract initiation and evaluate committed outcomes throughout the entire contract period.

• Convert pre-sales value commitments into post-sales measurement frameworks incorporating KPIs, leading indicators, and lagging indicators.

• Conduct value review sessions with customer executive stakeholders, co-presenting performance data alongside account managers.

• Articulate the business outcomes that League has facilitated.

• Collaborate with account teams to pinpoint value gaps, identify at-risk accounts, and recognize signals for expansion.

• Create and sustain a repository of value narratives, benchmarks, and proof points.

• Develop scalable frameworks, templates, and playbooks for post-sales value realization initiatives.

• Work in partnership with Product and Solution Engineering to provide feedback on product roadmaps and solution designs.

• Stay up-to-date with the latest trends in digital health, payor, provider, benefits administration, and member engagement.

• Present findings and recommendations to senior internal and external stakeholders.

• Manage access, implement security policies, report incidents or violations, and adhere to Information Security Policies.

• Utilize AI tools in daily tasks while ensuring the accuracy, bias, and quality of outputs.

• Identify opportunities for workflow enhancements through responsible AI usage and maintain awareness of data responsibility and security.

⛳️ Requirements

• Minimum of 6 years of experience in healthcare analytics, actuarial science, health economics and outcomes research (HEOR), or health informatics.

• Relevant experience preferably within a health plan, health system, HEOR consultancy, or health-tech organization.

• A background in management consulting or strategic account management is advantageous but should not replace quantitative healthcare experience.

• Capability to translate pre-sales ROI commitments into post-sales measurement frameworks, including ROI models, KPI dashboards, and value tracking programs for complex enterprise clients.

• Strong analytical skills with proficiency in customer data, utilization metrics, and engagement analytics.

• Outstanding executive communication and storytelling abilities tailored for C-suite audiences.

• Experience working within large, matrixed organizations (Fortune 500 or equivalent).

• Proven track record of collaborating cross-functionally with Product, Engineering, Sales, and Customer Success teams.

• Preferred experience in digital health, employee benefits, consumer engagement, or health insurance.

• Experience in startup and/or growth-stage technology environments is a plus.

• Comfort in managing high-stakes engagements from start to finish.

• Demonstrated experience in the practical and responsible use of AI tools.

• A sense of curiosity and willingness to explore new technologies.

• Ability to balance efficiency with quality and make sound judgments.

🏝️ Benefits

• Bonus, equity, and benefits are offered in addition to the base salary range (specific details not provided).

• Flexible Remote Days: 10 or 20 days each quarter based on distance from the Toronto office.

• Remote-eligible work arrangements for positions located anywhere in Canada or the US.

• Access to AI tools and AI-native working methods.

• Reference and background checks are part of the hiring process.