Principal Technical Support Engineer, Endpoint

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of hands-on troubleshooting and resolution of intricate endpoint agent issues on both Windows and macOS within enterprise settings.

• Conduct thorough investigations of endpoint behavior utilizing logs, telemetry, diagnostics, and OS-level tools to pinpoint root causes.

• Replicate customer-reported issues related to Windows and macOS endpoints in laboratory or testing environments.

• Identify and address interoperability challenges between DTEX endpoint agents and third-party endpoint or security solutions.

• Collaborate directly with customers to explore and resolve advanced, endpoint-focused issues in live environments.

• Work in partnership with Engineering and QA teams to report endpoint defects, validate fixes, and assist in root-cause analysis.

⛳️ Requirements

• Over 6 years of extensive, hands-on experience in supporting Windows and macOS endpoint agents within enterprise environments.

• 6+ years in a senior individual contributor position such as L3 Support Engineer, Endpoint Engineer, Windows/macOS Engineer, or Security Support Engineer.

• Demonstrated expertise in troubleshooting endpoint agent behavior across both Windows and macOS platforms.

• Strong experience in analyzing endpoint telemetry, logs, and diagnostics to determine root causes.

• Kernel-level comprehension of Windows and macOS internals.

• Fundamental knowledge of Linux system administration adequate for troubleshooting supporting services.

• Excellent written and verbal communication abilities.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).

🏝️ Benefits

• Competitive compensation.

• Equity participation.

• Health and wellness benefits.

• Generous time-off policies.

• Opportunities for professional growth and lifelong learning.

• Flexible work options.