Principal Technical Consultant, ServiceNow

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in engagement initiatives focused on defining, re-engineering, enhancing, and analyzing current and future-state processes during workshops with key sponsors and stakeholders, maintaining a 75% billable capacity.

• Provide guidance to clients on leveraging ServiceNow to enhance their business operations.

• Support clients in completing necessary documentation, such as business requirement workbooks related to the technical facets of the solution.

• Create user stories along with their acceptance criteria, develop a testing strategy, and facilitate knowledge transfer while aiding clients in their review and approval processes.

• Offer guidance and provide ad-hoc training for the customer’s future system administrators throughout the engagement.

• Oversee the technical aspects of project and solution delivery for engagements, occasionally supervising and conducting unit testing of partner development resources.

• Deliver technical expertise on how to effectively support ServiceNow best practices, emphasizing configuration over customization.

• Exhibit deep knowledge of ServiceNow platform capabilities, guiding the project team in best practices for scripting, workflows, and integrations.

• Prepare deliverables for clients that focus on technology and ensure the quality of configured or developed solutions.

• Manage multiple complex projects and initiatives simultaneously.

• Advocate for continuous improvement practices in delivery and engagement materials.

• Assist with specific sales activities as needed.

• Offer training and mentorship to other members of the Crossfuze Delivery team upon request.

• Maintain a target of 75% billable utilization.

⛳️ Requirements

• A minimum of 5 years of experience in implementing, configuring, and customizing ServiceNow.

• At least 4 years of experience with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).

• Capability to work remotely and collaborate with remote resources as necessary.

• Ability to comprehend and implement intricate end-user requirements.

• Proficiency in organizing work across multiple projects effectively.

• Strong grasp of ITIL methodologies, IT architecture, JavaScript, and web software design principles.

• Working knowledge of relational databases.

• Competence in prioritizing, managing, and refining the project backlog to ensure stories are well-defined and ready for development.

• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and team members.

• A thorough understanding of at least four product lines' principles and best practices, with the ability to deliver high-quality solutions that fulfill customer needs and industry standards.

🏝️ Benefits

• The quality of work is prioritized over when or where it is performed. Every Friday starting at noon local time, there are no meetings or messages, allowing you the freedom to utilize the afternoon as needed—whether for email cleanup or a family outing.

• Flexible remote work arrangements.

• Additional PTO day dedicated to mental health.

• Competitive paid time off policies.

• Half-day Fridays.

• Your time is valuable, both professionally and personally. We support your professional aspirations while offering family-friendly benefits.

• Paid maternity and paternity leave for biological births and adoptions.

• Assistance with newborn, adoption, and fertility needs.

• Competitive training and development programs.

• Comprehensive Healthcare Plan.

• Group RRSP with employer matching contributions.

• 10 days allocated for bereavement leave.

• Crossfuze is committed to promoting mindfulness, relaxation, and wellness, providing every employee with a premium subscription to the Calm app and offering it to five additional individuals of their choice.