Senior Software Engineer – CSM/FSM/TSOM

This is a fully remote position, open to applicants in India.

📋 Description

• In the role of a ServiceNow Developer supporting TSOM/CSM/FSM, you will primarily be responsible for developing customer applications related to Work Order management, scheduling, and dispatch.

• Collaborate with stakeholders to pinpoint essential functionalities within the custom ServiceNow instance.

• Improve ServiceNow (SN) event rules as needed to ensure appropriate CMDB binding.

• Engage with technical Subject Matter Experts (SMEs) to gather the necessary environmental information to aid your service map and event tasks.

⛳️ Requirements

• Proven experience with TSOM/CSM/FSM and integrations within ServiceNow.

• Understanding of, and the capacity to communicate and implement TSOM/CSM/FSM and integrations solutions.

• Capability to develop interfaces tailored to each user audience based on custom application models or Service Portals.

• Experience in developing integrated logic and functional components to interact with ServiceNow's internal services and APIs (using REST).

• Knowledge of service-oriented and distributed application architecture in the enterprise, including web services, data access and persistence, and client/server models.

• Familiarity with both credential-less and credential-based discovery methods.

• Installation, configuration, and integration of software products from ServiceNow FSM/CSM/TSOM and integrations, focusing on discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.

• Ability to prevent duplicate CI instances using CI identifiers.

• Extend Horizontal Discovery with custom Infrastructure and Application Patterns.

• Proficient in configuring, managing, and maintaining MID servers.

• Skilled in using the command line console for Service Mapping tasks.

• Ability to work with and migrate patterns across environments for Service Mapping.

• Proficient in configuring Identification Rules for Service Mapping.

• Knowledge and ability to discover multi-tier services, including advanced pattern configurations for Service Mapping.

🏝️ Benefits

• NewRocket is dedicated to fostering a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee is important and deserves to be respected and heard. We take pride in being an equal opportunity workplace and an affirmative action employer, committed to providing employment opportunities without regard to sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

• For individuals with disabilities who wish to request an accommodation, please reach out to hr.in@newrocket.com.