Principal Technical Consultant Lead – ServiceNow

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a team of 10-15 engineers and architects.

• Collaborate with teams to develop personalized career advancement plans.

• Guide, mentor, and nurture direct reports, including managing the onboarding process for new employees.

• Lead team members to achieve the organization’s standards for productivity, quality, and goal attainment.

• Deliver constructive performance feedback through employee recognition, rewards, and disciplinary measures.

• Actively oversee bench time to facilitate progress towards utilization goals, individual development objectives, and solution development aims.

• Comprehend the sales pipeline along with team capacity and capabilities; work with practice leadership to modify staffing strategies as necessary.

• Maintain an inventory of team skills and certifications.

• Intentionally cultivate a workplace culture that aligns with the organization’s values and guiding principles.

• Encourage a culture that emphasizes quality, ownership, and high performance.

• Establish and sustain a culture of trust through transparent feedback and accountability.

• Engage in pre-sales and scoping initiatives, including proposal building, pricing, and crafting statements of work.

• Collaborate with Project Managers and the Resource Management team to determine suitable resources for projects.

• Serve as a primary contact for projects that involve your team.

• Provide expert technical architectural assistance and guidance for solutions.

• Continuously enhance project scoping and delivery by documenting lessons learned after each engagement and refining future proposals and strategies accordingly.

⛳️ Requirements

• Over 10 years of hands-on experience in implementing [and/or] ITSM, CSM, ITBM, ServiceNow Discovery, Service Mapping, and/or Event Management, among others.

• Expertise in at least one ServiceNow suite.

• A wide-ranging technical skill set, business insight, and a strong commitment to client support.

• Proven experience in managing, mentoring, and coaching individuals.

• Ability to grasp the details of implemented solutions and communicate the overarching vision to clients.

• Capability to look beyond products and devise solutions that meet business and IT requirements.

• Effectively convey solutions architecture to clients, third parties, and team members.

• Possess strong listening and interpersonal abilities, problem-solving skills, a comprehensive perspective, and the capacity to visualize solutions.

• Able to promote teamwork within the delivery teams.

• Proficient in hardware, software, and/or operating systems environments.

• Capable of managing a team-oriented environment.

• Demonstrated troubleshooting and problem-solving capabilities.

• Experience in presenting and facilitating executive meetings, group presentations, and collaborative technical workshops.

🏝️ Benefits

• Extensive health insurance coverage for employees, with options to extend to dependents.

• Paid time off and company holidays, along with additional leave benefits according to policy.

• Flexible work arrangements that promote work-life balance.

• Opportunities for learning and development to foster continuous growth and skill enhancement.

• Employee wellness programs focused on physical and mental health.

• Retirement and statutory benefits in compliance with Indian regulations.

• An inclusive, people-first culture that prioritizes collaboration and ownership.