Principal Technical Architect – Field Service

This is a fully remote position, open to applicants in Florida, +3 more locations.

📋 Description

• Oversee the complete technical architecture and solution design for enterprise Salesforce Field Service implementations.

• Ensure the alignment of scheduling, dispatch, asset lifecycle management, work execution, and inventory processes with scalable platform patterns.

• Design and optimize scheduling policies, routing rules, work rules, service objectives, and appointment bundling logic utilizing the Salesforce Field Service ESO engine.

• Create mobile field worker experiences through the Salesforce Field Service Mobile App, focusing on offline data access, cache management, Mobile Extension Toolkit, priming rules, and sync conflict resolution.

• Collaborate with dispatchers, service managers, IT leadership, and C-level executives to convert operational goals into architectural roadmaps and technical capability models.

• Develop, maintain, and advocate for reusable FSL accelerators, data models, integration patterns, and dispatch automation frameworks.

• Design robust real-time and event-driven integrations with ERP, inventory and supply chain systems, GIS/mapping platforms, IoT telematics, and EAM systems.

• Establish architectural standards, coding guidelines, platform governance, and performance metrics.

• Assess client environments and legacy field service solutions, perform technical gap analyses, and outline phased migration blueprints.

• Assist in pre-sales and discovery by shaping value propositions, estimating technical complexity, and demonstrating architectural feasibility.

• Offer strategic guidance, delivery oversight, architectural governance, design oversight, and hands-on mentorship to architects and junior team members across distributed delivery models.

• Conduct presentations, publish technical thought leadership, and promote internal knowledge-sharing within the Salesforce ecosystem.

⛳️ Requirements

• Extensive knowledge of cloud architecture principles, multitenancy, enterprise integration architectures, secure identity/access management, and distributed systems.

• At least 10 years of experience in delivering full-lifecycle enterprise software solutions, digital transformations, and operational support systems.

• Minimum of 10 years of practical experience in designing and delivering intricate technical architectures across the Salesforce Platform, including Field Service, Service Cloud, and Experience Cloud.

• Proficient in Work Order and Service Appointment lifecycles, Maintenance Plans, Service Contracts, and Entitlements.

• Skilled in Dispatch Console configuration, Street-Level Routing (SLR), Predictive Travel, Complex Work, and Optimization policies.

• Expertise in Inventory and Product Item tracking, Product Requests, and serialized asset tracking.

• Knowledgeable in Field Service Mobile priming configurations, offline LWCs, push notifications, and geolocation tracking.

• Proven experience in designing REST/SOAP APIs, Pub/Sub API, Platform Events, Change Data Capture (CDC), and middleware solutions such as MuleSoft, Kafka, and Azure.

• Advanced software engineering skills in Apex, Lightning Web Components, SOQL, custom platform automation, and governor limit mitigation strategies.

• Hands-on experience in architecting for Large Data Volumes (LDV), high-frequency transactional data, indexing, and archiving strategies.

• Expert in documenting solutions using UML and architectural governance frameworks.

• Exceptional verbal, written, and executive presentation abilities.

• Salesforce Certified Field Service Consultant is preferred.

• Salesforce Certified Technical Architect (CTA) or System/Application Architect credentials are preferred.

• Full-time permanent US work authorization is required.

• A Bachelor’s Degree is preferred, or equivalent experience.

• Certified SAFe 6 Architect is preferred, or equivalent experience.

• Willingness to travel as needed.

🏝️ Benefits

• Flexible working hours that prioritize life-work balance.

• Options for remote work flexibility.

• Unlimited Paid Time Off (RTO).

• 401K plan with company matching.

• Comprehensive Medical, Vision, & Dental coverage.

• Competitive quarterly bonus opportunities.

• Continuing education and certification reimbursements, particularly within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and culture activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• An open-door leadership policy that facilitates mentorship and guidance.

• Opportunities for accelerated growth, networking, and career guidance and support.

• A culture of trust, transparency, and respect across all levels of the company.