Principal Support Engineer, Genesys Cloud Managed Services

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide daily leadership and guidance to engineers and resources assigned to PureCloud accounts.

• Support management of team utilization while consistently exploring innovative methods to enhance operational efficiencies.

• Evaluate client requirements and offer configuration suggestions.

• Deliver client support for identified issues, concerns, or enhancements based on client inquiries, system alerts, or notifications from vendors and/or manufacturers.

• Analyze reported issues through root cause analysis.

⛳️ Requirements

• Genesys Cloud Certification is required.

• In-depth understanding of the Genesys Cloud solution along with troubleshooting expertise.

• Minimum of 3 years of experience in Genesys Cloud technical support.

• Proven experience in leading a team of technical support professionals.

• Extensive knowledge of computer networks, integrations, and Windows Operating Systems.

🏝️ Benefits

• Health insurance coverage.

• 401(k) matching program.

• Flexible working hours.

• Paid time off.

• Options for remote work.