Principal Solutions Engineer – Strategic Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical aspects of Scribe's most significant and strategic deals from the discovery phase to closing.

• Collaborate with Account Executives and Customer Success teams.

• Conduct customized Scribe Optimize demonstrations and lead proof-of-concept initiatives.

• Develop proofs of concept that link Workflow AI capabilities to quantifiable customer results.

• Analyze prospect business challenges and construct ROI narratives utilizing customer workflow data.

• Lead technical validation and security processes during strategic deal cycles.

• Establish credibility with technical stakeholders, cultivate champions, and eliminate technical obstacles.

• Relay customer feedback and insights to the Product team.

• Develop repeatable pre-sales materials and playbooks.

• Maintain extensive knowledge of Scribe's platform and act as a technical reference for the go-to-market team.

• Contribute to defining how Scribe achieves success and delivers Scribe Optimize for strategic enterprise clients.

⛳️ Requirements

• Over 8 years of experience in Solutions Engineering, Solutions Architecture, Technical Account Management, or a similar pre-sales technical position within a high-growth SaaS organization.

• Proven experience with deal cycles involving complex named Strategic Accounts.

• Strong fluency in AI technologies, encompassing large language models, LLM architecture, prompt design, model behavior, and the quality of AI output.

• Capability to translate customer needs into technical specifications for AI/ML Engineering teams.

• Proficient in understanding and articulating Scribe's Workflow AI technical framework.

• In-depth knowledge of enterprise workflows and operational processes.

• Familiarity with tools such as Salesforce, ServiceNow, and SAP.

• Ability to construct business cases, validate assumptions, and quantify the impact on customers.

• Nice to have: experience with process mining, workflow intelligence, or operational analytics tools.

• Nice to have: experience within an AI/ML product team or implementing AI-driven products in an enterprise setting.

• Nice to have: previous founding or pioneering roles at high-growth SaaS companies.

• Nice to have: knowledge of enterprise AI security evaluations, model governance frameworks, or responsible AI practices.

• Must reside permanently in a major U.S. city.

• Willingness to travel up to 30% of the time.

• Candidates in SF will work in a hybrid model from the SOMA office 2–3 days each week.

🏝️ Benefits

• All full-time employees are granted equity in Scribe.

• Health, dental, and vision insurance coverage for you and your dependents.

• Flexible paid time off along with company holidays.

• 401(k) plan available.

• Paid parental leave offered.

• Daily catered lunches provided at the SF office.

• Commuter benefits available.

• Home office stipend provided.

• Travel is expected up to 30% of the time to engage with customers and prospects.