Principal Software Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer user assistance through phone, email, or support tickets generated within the company’s tools.

• Implement consultative solutions and aid in the analysis of problems.

• Guarantee the quality of provided services and the fulfillment of established service levels and customer satisfaction.

• Examine technical documentation and alternative information resources, while simulating and troubleshooting issues within the environment.

⛳️ Requirements

• Minimum of 1 year experience in technical support for customers.

• Bachelor’s degree completed or currently in progress (from the 3rd semester onward) in Computer Science, Information Systems, or related disciplines.

• Fundamental understanding of databases.

• Familiarity with Windows operating systems and networking principles.

• Analytical and communicative profile, with a focus on problem resolution.

• Excellent customer service abilities and capacity to handle multiple tasks simultaneously.

• Competence in prioritizing and managing tasks independently.

• Basic understanding of programming logic.

• Proficiency in English and/or Spanish.

• Familiarity with logistics systems (WMS).

• Experience in computer programming and a basic understanding of programming languages.

• Knowledge of operating systems and computer networks.

• Experience or understanding of supply chain management solutions.

• Familiarity with the Körber One platform and K.Motion Warehouse Advantage applications.

🏝️ Benefits

• Commitment to workplace inclusion.

• Safe and welcoming environment that values unique experiences and perspectives.