Principal Relationship Manager – Payments Acceptance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Build and enhance senior-level relationships within the Hotel, Car Rental, Lodging, and Entertainment sectors.

• Lead high-level client strategies to optimize transaction volume and expand market share.

• Discover new internal and external business opportunities.

• Assess merchant performance, industry trends, and transaction metrics.

• Convert complex data into client presentations and strategic plans.

• Introduce value-added products and expand the acceptance footprint.

• Execute collaborative marketing initiatives to boost merchant awareness and increase transactions.

• Implement operational strategies and ensure adherence to network change release processes and business practices.

• Confirm that partners incorporate suitable company products in their service offerings.

• Oversee and escalate any risk or customer-related issues to management.

• Offer continuous coaching and support to team members.

• Travel domestically up to 15% for client engagements.

⛳️ Requirements

• High School Diploma, GED, or equivalent certification.

• Minimum of 5 years' experience in sales, relationship management, business development, strategy, operations, or project management in financial services.

• A Bachelor's degree in Business, Marketing, or Finance is preferred.

• Over 6 years of experience in sales, relationship management, business development, strategy, operations, or project management in financial services is preferred.

• At least 3 years of data analysis experience and a background in creating client-facing presentations is preferred.

• Experience in the payments industry is preferred.

• Must not require new employment authorization sponsorship from Capital One.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support overall well-being.

• Reasonable accommodation support for applicants who require it.